__Escalate_ > "kick upstairs" (as it were)

[Wilson Gray]

>From a thread having to do with the training of help-desk human resources:

"An experienced staff member knows just to _escalate_ such problem
patrons to someone who can find the appropriate solutions for their
particular complaints."

--
-Wilson
-----
All say, "How hard it is that we have to die!"---a strange complaint
to come from the mouths of people who have had to live.
-Mark Twain

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