__Escalate_ > "kick upstairs" (as it were)

[Victor Steinbok]

This has been standard customer-disservice-speak for almost two decades.

     VS-)

On 7/16/2012 2:51 PM, Benjamin Barrett wrote:
> George Thompson reported this in 2005 at =
> http://listserv.linguistlist.org/cgi-bin/wa?A2=3Dind0508E&L=3DADS-L&P=3DR1=
> 349&I=3D-3&X=3D31E1243EC321516260&Y. There are a number of responses in =
> the thread.
>
> Benjamin Barrett
> Seattle, WA
>
> On Jul 16, 2012, at 11:43 AM, Wilson Gray wrote:
>
>> =20
>> =46rom a thread having to do with the training of help-desk human =
> resources:
>> =20
>> "An experienced staff member knows just to _escalate_ such problem
>> patrons to someone who can find the appropriate solutions for their
>> particular complaints."

------------------------------------------------------------
The American Dialect Society - http://www.americandialect.org