"error opening local movie file" ?

[Krysta Duquette]

Hello,

The error I was getting was "error opening local Movie file." I uninstalled 
CLAN and updated my CLAN to CLANc and that fixed it. I didn't realize I was 
out of date; I guess the previous version stopped working very recently (in 
the last couple of weeks)?

Thanks so much!

-Krysta

On Thursday, January 4, 2024 at 4:29:47 PM UTC-5 Leonid Spektor wrote:

> Hi,
>
> What error message are you getting? Are you using the latest version of 
> CLAN? If you are using Mac with Sonoma OS, then you need to update your 
> CLAN. If you are using PC, then try to uninstall CLAN completely and 
> re-install it again. You can try the same if you are using Mac too.
>
>
> Leonid. 
>
> On Jan 4, 2024, at 16:16, Krysta Duquette <krystad... at gmail.com> wrote:
>
> Hi!
>
> After using this program for years, I'm suddenly unable to open videos. It 
> happens with every transcript-video pair I try. The videos open just fine 
> in QuickTime, and I haven't changed the transcript or videos at all. I 
> restarted my computer and it's still happening.
>
> This is what I do:
> Open the chat file.
> Open Walker Controller.
> Click Open Media.
> Click the corresponding .mov file (with identical name).
> Error message "error opening local movie file"
>
> Any idea how to fix this? I'm at a loss. Thanks in advance!
> Krysta
>
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