<div dir="ltr">deleting <i style="color:rgb(80,0,80)">"CLAN.UPrefs" </i><span style="color:rgb(80,0,80)"> did the trick! I can both access my commands window and view linked videos using "continuous playback" as before.</span><div>
<span style="color:rgb(80,0,80)"><br></span></div><div style><span style="color:rgb(80,0,80)">thank you very very much, and thank you for responding so quickly,</span></div></div><div class="gmail_extra"><br clear="all">
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</div><div>Joyce M</div><div><br></div><div><font color="#666666">Prof. JOCELYN MARZAN, MA, CCC-SLP</font></div><div style="color:rgb(102,102,102)">College Secretary</div><div style="color:rgb(102,102,102)">College of Allied Medical Professions</div>
<div style="color:rgb(102,102,102)">University of the Philippines Manila</div><div style="color:rgb(102,102,102)">UP Manila Compound, Pedro Gil Street, </div><div style="color:rgb(102,102,102)">Malate, Manila 1004, Philippines </div>
<div style="color:rgb(102,102,102)"><br></div><div style="color:rgb(102,102,102)">Phone: (632) 5267125</div><div style="color:rgb(102,102,102)">Telefax: (632) 5262271</div><div style="color:rgb(102,102,102)">Mobile: +639173691785</div>
<div style="color:rgb(102,102,102)"><<a href="mailto:jcbmarzan@post.upm.edu.ph" target="_blank">jcbmarzan@post.upm.edu.ph</a>></div><div style="color:rgb(102,102,102)"><br></div><div style="color:rgb(102,102,102)">
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<br><br><div class="gmail_quote">On Thu, Jul 11, 2013 at 12:27 PM, Leonid Spektor <span dir="ltr"><<a href="mailto:spektor@andrew.cmu.edu" target="_blank">spektor@andrew.cmu.edu</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
<div style="word-wrap:break-word">Joyce,<div><br></div><div><span style="white-space:pre-wrap"> </span>You should delete the "C:\Users\Jocelyn\AppData\Local\VirtualStore\Windows\Clan\CLAN.UPrefs" file. Different computer configurations put that preference file in different locations, so the "C:\Windows\CLAN" folder that I suggested before was just my best guess. I am going to install new version of CLAN where users will only have to select menu "Edit->Reset options" to do the same thing in the future.</div>
<div><br></div><div><span style="white-space:pre-wrap"> </span>About playing video files in CLAN, did you try to re-install QuickTime. The reason why your media files worked before could be because of older QuickTime or older CLAN was not as demanding for CPU and memory, so it was able to play media files. As CLAN grows it becomes more demanding for power and speed and memory. I will try on my computer to see if I can figure out anything. You don't need to restore system, because QuickTime player works correctly. But, some parts of QuickTime toolbox that CLAN uses might be corrupted. Please, re-install QuickTime and make sure that you have only one QuickTime installed on your computer. Sometimes new version of QuickTime does not remove older versions and that would cause problems for CLAN.</div>
<div><div>
<div style="word-wrap:break-word"><div style="word-wrap:break-word"><span style="font-family:Helvetica"><div style="word-wrap:break-word"><span style="text-indent:0px;letter-spacing:normal;font-variant:normal;font-style:normal;font-weight:normal;line-height:normal;border-collapse:separate;text-transform:none;font-size:medium;white-space:normal;font-family:Helvetica;word-spacing:0px"><div style="word-wrap:break-word">
<div><br>Leonid.</div><div><br></div></div></span></div></span></div></div><br>
</div>
<br><div><div class="im"><div>On Jul 10, 2013, at 22:20 , Jocelyn Marzan wrote:</div><br></div><blockquote type="cite"><div dir="ltr"><ol><div class="im"><li><i>i ams orry, i did not receive your previous email re deleting "<span style="font-family:arial,sans-serif;font-size:12.800000190734863px">CED.uPrefs"</span></i></li>
</div><li><div class="im"><font face="arial, sans-serif"><i>i don't have "C:\Windows\CLAN", I opened "C:CHILDES\CLAN" instead - can't find "CED.uPrefs" in it, nor in any of the subfolders. I found "CLAN.UPrefs" in "C:\Users\Jocelyn\AppData\Local\VirtualStore\Windows\Clan" - should i delete "CLAN.UPrefs"?<br>
(see picture below)</i><br></font></div><span><image.png></span></li><div class="im"><li><font face="arial, sans-serif"><span style="font-size:12.800000190734863px">have you tried to completely quit CLAN and then restart it or better yet have you tried to reboot your computer - <i>YES, to no avail.</i></span><br>
</font></li></div><li><font face="arial, sans-serif"><span style="font-size:12.800000190734863px"><div class="im"><i>This is what i had prior to sending my SOS</i><br></div><span><image.png></span><br>
</span></font></li><li><font face="arial, sans-serif"><span style="font-size:12.800000190734863px"><div class="im"><i>This is what happens with Griffin</i><br></div><span><image.png></span><br>
</span></font></li><div><div class="h5"><li><font face="arial, sans-serif"><i>I use Google Chrome. when Chrome is open, Ctrl+D work to "Bookmark this page"... but even when i closed Chrome and all other applications, the commands window of CLAN would not open, whether I used Ctrl+D or clicked "Window => Commands"</i></font></li>
<li><font face="arial, sans-serif"><span style="font-size:12.800000190734863px"><i>I was having no problem using CLAN in this same machine with the same video files (M4V) up to 17May2013... I think since then I have updated both Quicktime and CLAN. I hesitate to do a system restore, however, as that has messed up my Dropox and SugarSync in the past... </i></span></font></li>
</div></div></ol></div><div><div class="h5"><div class="gmail_extra"><br clear="all"><div><div><font face="Arial"><div>
</div><div>Joyce M</div><div><br></div><div><font color="#666666">Prof. JOCELYN MARZAN, MA, CCC-SLP</font></div><div style="color:rgb(102,102,102)">College Secretary</div><div style="color:rgb(102,102,102)">College of Allied Medical Professions</div>
<div style="color:rgb(102,102,102)">University of the Philippines Manila</div><div style="color:rgb(102,102,102)">UP Manila Compound, Pedro Gil Street, </div><div style="color:rgb(102,102,102)">Malate, Manila 1004, Philippines </div>
<div style="color:rgb(102,102,102)"><br></div><div style="color:rgb(102,102,102)">Phone: (632) 5267125</div><div style="color:rgb(102,102,102)">Telefax: (632) 5262271</div><div style="color:rgb(102,102,102)">Mobile: <a href="tel:%2B639173691785" value="+639173691785" target="_blank">+639173691785</a></div>
<div style="color:rgb(102,102,102)"><<a href="mailto:jcbmarzan@post.upm.edu.ph" target="_blank">jcbmarzan@post.upm.edu.ph</a>></div><div style="color:rgb(102,102,102)"><br></div><div style="color:rgb(102,102,102)">
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<br><br><div class="gmail_quote">On Mon, Jul 8, 2013 at 9:44 PM, Leonid Spektor <span dir="ltr"><<a href="mailto:spektor@andrew.cmu.edu" target="_blank">spektor@andrew.cmu.edu</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
<div style="word-wrap:break-word"><div><br></div><span style="white-space:pre-wrap"> </span>First I have to ask if you have tried my suggestion from my previous email about quitting CLAN, opening folder "C:\Windows\Clan" and deleting file "CED.uPrefs".<div>
<br></div><div><span style="white-space:pre-wrap"> </span>If that didn't work, then my next question would be is there any other system or application window on you computer's screen that might be sitting on top of CLAN's commands window and is simply obscuring it from view? Try to close all other windows.</div>
<div><br></div><div><span style="white-space:pre-wrap"> </span>It is possible that your system or other application captures Ctrl+D key and CLAN just simply doesn't receive it. Have you tried the CLAN's menu "Windows->Commands" to open "Commands" window. Also, in CLAN's menu "Edit->CLAN Options" windows you can select "Open Commands window at startup" to force CLAN to always open Commands window when you first run CLAN application. This assumes that you first completely quit CLAN application.</div>
<div><br></div><div><span style="white-space:pre-wrap"> </span>And this would be my next question, have you tried to completely quit CLAN and then restart it or better yet have you tried to reboot your computer.</div><div>
<br></div><div><br></div><div>About playing M4V video files. CLAN is designed to recognize any format that QuickTime Player can play. But, because QuickTime player is a dedicated application to only play videos and CLAN is not, there is no guarantee that CLAN will be able to flawlessly play that same video. The problem could be your computer's CPU speed or the amount of memory. There are a few M4V formats that are taxing enough for CLAN that will result in CLAN playing audio, but computer's resources are not strong enough to keep up with video playback. CLAN does not play video on its own, but instead it calls QuickTime system library to do the job. So, if CLAN can't play video well, then system library is straggling with what is available to it. This can be fixed by re-encoding the video file to make it more suited for web playback. Another words smaller window size, smaller Data Rate and better encoding format.</div>
<div><br></div><div>It would be very helpful if you could send to us a sample of your video file to examine for possible solution choices. Or you can try downloading our sample video files and see if CLAN on your computer can play it. This sample can be downloaded from <a href="http://childes.talkbank.org/clan/griffin.zip" target="_blank">childes.talkbank.org/clan/griffin.zip</a>. If CLAN can play it, then you can try to re-encode your video file to match our sample encoding format.<span><font color="#888888"><br>
<div><br></div><div>
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<span style="text-indent:0px;letter-spacing:normal;font-variant:normal;font-style:normal;font-weight:normal;line-height:normal;border-collapse:separate;text-transform:none;font-size:medium;white-space:normal;font-family:'Lucida Grande';word-spacing:0px"><div style="word-wrap:break-word">
<span style="text-indent:0px;letter-spacing:normal;font-variant:normal;font-style:normal;font-weight:normal;line-height:normal;border-collapse:separate;text-transform:none;font-size:medium;white-space:normal;font-family:Helvetica;word-spacing:0px"><span style="text-indent:0px;letter-spacing:normal;font-variant:normal;font-style:normal;font-weight:normal;line-height:normal;border-collapse:separate;text-transform:none;font-size:medium;white-space:normal;font-family:Helvetica;word-spacing:0px"><div style="word-wrap:break-word">
<span style="text-indent:0px;letter-spacing:normal;font-variant:normal;font-style:normal;font-weight:normal;line-height:normal;border-collapse:separate;text-transform:none;font-size:medium;white-space:normal;font-family:Helvetica;word-spacing:0px"><div style="word-wrap:break-word">
<div><br>Leonid.</div><div><br></div></div></span></div></span></span></div></span></div></span></span><br>
</div></font></span><div><div>
<br><div><div>On Jul 8, 2013, at 05:43 , Jocelyn Marzan wrote:</div><br><blockquote type="cite"><div dir="ltr">Is there anything I can do (or that can be done) to fix the following problems?<div><ul><li>commands window does not open</li>
<li>while CHA file is linked to M4V video file, the audio is heard and lines are highlighted as bullets are played, but the video is not seen</li>
</ul><div>I am using:</div><div><ul><li>windows 7, 64-bit</li><li>CLAN V 24-Jun-2013 11:00</li><li>Quicktime 7</li></ul><div>When I play the M4V file using Quicjtime 7 alone, both audio and video are clear. </div>
<div><br></div><div>I'd really appreciate help on this. Am using CLAN to teach a language acquisition class, extracting samples from a corpus of 78 transcripts of Filipino children to illustrate points and respond to queries... not having access to the commands window makes this impossible. Thanks,</div>
</div><div><div><font face="Arial"><div>
</div><div><br></div><div>Joyce M</div><div><br></div><div><font color="#666666">Prof. JOCELYN MARZAN, MA, CCC-SLP</font></div><div style="color:rgb(102,102,102)">College Secretary</div><div style="color:rgb(102,102,102)">
College of Allied Medical Professions</div><div style="color:rgb(102,102,102)">University of the Philippines Manila</div><div style="color:rgb(102,102,102)">UP Manila Compound, Pedro Gil Street, </div><div style="color:rgb(102,102,102)">
Malate, Manila 1004, Philippines </div><div style="color:rgb(102,102,102)"><br></div><div style="color:rgb(102,102,102)">Phone: (632) 5267125</div><div style="color:rgb(102,102,102)">Telefax: (632) 5262271</div><div style="color:rgb(102,102,102)">
Mobile: <a href="tel:%2B639173691785" value="+639173691785" target="_blank">+639173691785</a></div><div style="color:rgb(102,102,102)"><<a href="mailto:jcbmarzan@post.upm.edu.ph" target="_blank">jcbmarzan@post.upm.edu.ph</a>></div>
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<br><br><div class="gmail_quote">---------- Forwarded message ----------<br>From: <b class="gmail_sendername">Jocelyn Marzan</b> <span dir="ltr"><<a href="mailto:jcbmarzan@post.upm.edu.ph" target="_blank">jcbmarzan@post.upm.edu.ph</a>></span><br>
Date: Tue, Jul 2, 2013 at 1:48 PM<br>Subject: Commands window dows not open<br>To: <a href="mailto:chibolts@googlegroups.com" target="_blank">chibolts@googlegroups.com</a><br><br><br><div dir="ltr">hi. i just installed the 24 June 2013 version of CLAN in a laptop running on Windows 7 (64 bit). for some reason, the Commands window will not open... I had no problem with the previous version of CLAN, but am afraid i uninstalled it before i installed the new version and now have no way to recover it.<div>
<br clear="all"><div><div><font face="Arial"><div>
</div><div>Joyce M</div><div><br></div><div><font color="#666666">Prof. JOCELYN MARZAN, MA, CCC-SLP</font></div><div style="color:rgb(102,102,102)">College Secretary</div><div style="color:rgb(102,102,102)">College of Allied Medical Professions</div>
<div style="color:rgb(102,102,102)">University of the Philippines Manila</div><div style="color:rgb(102,102,102)">UP Manila Compound, Pedro Gil Street, </div><div style="color:rgb(102,102,102)">Malate, Manila 1004, Philippines </div>
<div style="color:rgb(102,102,102)"><br></div><div style="color:rgb(102,102,102)">Phone: (632) 5267125</div><div style="color:rgb(102,102,102)">Telefax: (632) 5262271</div><div style="color:rgb(102,102,102)">Mobile: <a href="tel:%2B639173691785" value="+639173691785" target="_blank">+639173691785</a></div>
<div style="color:rgb(102,102,102)"><<a href="mailto:jcbmarzan@post.upm.edu.ph" target="_blank">jcbmarzan@post.upm.edu.ph</a>></div><div style="color:rgb(102,102,102)"><br></div><div style="color:rgb(102,102,102)">
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