<html><head><meta http-equiv="Content-Type" content="text/html charset=us-ascii"></head><body style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space;" class="">Julia,<div class=""><br class=""></div><div class=""><span class="Apple-tab-span" style="white-space:pre"> </span>It is possible that CLAN converter from video file .m4v to wave file .wav does not recognize the video format or the video file is read protected. First try getting new CLAN fro our server. Your CLAN is from 13 January 2015.</div><div class=""><br class=""></div><div class="">If updating CLAN does not fix the problem, then try opening "Dansekjole_Dag_3.m4v" video file with QuickTime player and see if it can play it. Also, open wave file "Dansekjole_Dag_3-clanw.wav", that CLAN created, with QuickTime player and see if it can play wave file or if wave file is empty. if QuickTime player can't play it, then CLAN can not play it either.</div><div class=""><br class=""></div><div class="">But, even if QuickTime player can play both media files, CLAN might still not be able to convert .m4v video file to .wav wave file correctly. It would be most helpful if you could upload your video file "Dansekjole_Dag_3.m4v" and CHAT file to our server for testing on our end. You can upload your example files by following instructions on web page <a href="http://talkbank.org/share/contrib.html" class="">http://talkbank.org/share/contrib.html</a>. When uploading sample media files to us you can ignore steps 1, 2 and 5.</div><div class=""><div class="">
<div style="color: rgb(0, 0, 0); font-family: 'Lucida Grande'; font-size: 12px; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px;" class=""><br class="Apple-interchange-newline">Leonid.</div><div style="color: rgb(0, 0, 0); font-family: 'Lucida Grande'; font-size: 12px; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px;" class=""><br class=""></div><br class="Apple-interchange-newline">
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<br class=""><div><blockquote type="cite" class=""><div class="">On Sep 5, 2015, at 07:04, <a href="mailto:juliaruser@gmail.com" class="">juliaruser@gmail.com</a> wrote:</div><br class="Apple-interchange-newline"><div class=""><div dir="ltr" class="">Dear Brian,<br class=""><br class="">There appears to be a problem with sonic mode. Sonic mode opens, but it does not show sound waves (see attached image). The video does not play either as long as sonic mode is open. We tried to delete the .wav file and generate a new one, but that did not help. <br class="">Do you have a solution?<br class=""><br class="">Thank you.<br class=""><br class="">Kind regards,<br class="">Julia<br class=""></div><div class=""><br class="webkit-block-placeholder"></div>
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