<html><head><meta http-equiv="Content-Type" content="text/html charset=utf-8"></head><body style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space;" class="">Julia and Mie,<br class=""><div class=""><br class="webkit-block-placeholder"></div><div class=""><span class="Apple-tab-span" style="white-space:pre"> </span>Windows 10 has problems with QuickTime. You can download the latest version of QuickTime 7.7.6 that still works on Windows 10 from this Apple's web site: <a href="https://support.apple.com/kb/DL1822?locale=en_US" class="">https://support.apple.com/kb/DL1822?locale=en_US</a></div><div class=""><br class=""></div><div class="">First make sure that you have the latest version of QuickTime installed on your computer and try CLAN or QuickTime player again. The fact that my suggestions of opening your m4v file with QuickTime player have failed and that you have no problems with MOV or MP4 files tells me that m4v file is either corrupted or in format that QuickTime doesn't recognize. You can also try opening m4v file with "Windows Media Player". if "Windows Media Player" can't open m4v file, then it is most likely corrupted. If "Windows Media Player" can open it, but QuickTime player can't, then QuickTime doesn't recognize the m4v file. if the file is not corrupted, then try to convert it to either MOV or MP4 format. if that fails, then the best solution is for you to upload the m4v file to our server for testing.</div><div class=""><br class=""></div><div class="">
<div style="color: rgb(0, 0, 0); font-family: 'Lucida Grande'; font-size: 12px; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px;" class=""><br class="Apple-interchange-newline">Leonid.</div><div style="color: rgb(0, 0, 0); font-family: 'Lucida Grande'; font-size: 12px; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px;" class=""><br class=""></div><br class="Apple-interchange-newline">
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<br class=""><div><blockquote type="cite" class=""><div class="">On Sep 9, 2015, at 16:33, <a href="mailto:juliaruser@gmail.com" class="">juliaruser@gmail.com</a> wrote:</div><br class="Apple-interchange-newline"><div class=""><div dir="ltr" class="">Dear Leonid,<br class=""><br class="">I'm not the one with that problem. It's my student and she tried to contact you, but that did not seem to work. Here is her answer. Sonic mode still doesn't work:<br class=""><br class=""><p class=""><span style="color: rgb(11, 83, 148);" class=""><i class=""><span lang="EN-US" class="">“Hi. </span></i></span></p><p class=""><span style="color: rgb(11, 83, 148);" class=""><i class=""><span lang="EN-US" class="">Julia
Ruser has been in contact with you on my behalf concerning some
problems with sonic mode. It is not possible for me to see the sound
waves. </span></i></span></p><p class=""><span style="color: rgb(11, 83, 148);" class=""><i class=""><span lang="EN-US" class=""> </span></i></span></p><p class=""><span style="color: rgb(11, 83, 148);" class=""><i class=""><span lang="EN-US" class="">I have tried everything you suggested without any luck. </span></i></span></p><p class=""><span style="color: rgb(11, 83, 148);" class=""><i class=""><span lang="EN-US" class=""> </span></i></span></p><p class=""><span style="color: rgb(11, 83, 148);" class=""><i class=""><span lang="EN-US" class="">You
asked me to upload the files to your site, so you can test it on your
end.. Not even that is possible - I just get an error with the
video-file. I have tried twice. </span></i></span></p><p class=""><span style="color: rgb(11, 83, 148);" class=""><i class=""><span lang="EN-US" class=""> </span></i></span></p><p class=""><span style="color: rgb(11, 83, 148);" class=""><i class=""><span lang="EN-US" class="">Is
it possible that the problem occur because of the m4v-format? - I
haven't had any problems with MOV- or MP4 - do you think it would help,
if I had luck converting the file to one of those formats instead? </span></i></span></p><p class=""><span style="color: rgb(11, 83, 148);" class=""><i class=""><span lang="EN-US" class=""> </span></i></span></p><p class=""><span style="color: rgb(11, 83, 148);" class=""><i class=""><span lang="EN-US" class="">Thank you. </span></i></span></p><p class=""><span style="color: rgb(11, 83, 148);" class=""><i class=""><span lang="EN-US" class=""> </span></i></span></p><p class=""><span style="color: rgb(11, 83, 148);" class=""><i class=""><span lang="EN-US" class="">Kind regards,</span></i></span></p><span style="color: rgb(11, 83, 148);" class=""><i class=""><span lang="EN-US" class="">Mie</span>“<br class=""><br class=""></i><font class="">And another e-mail from my student:<br class=""><br class=""></font><i class=""><br class=""></i></span><p class="MsoNormal"><span style="color: rgb(11, 83, 148);" class=""><i class=""><span style="font-size: 11pt; font-family: "Calibri",sans-serif;" class="">Hi!</span></i></span></p><p class="MsoNormal"><span style="color: rgb(11, 83, 148);" class=""><i class=""><span style="font-size: 11pt; font-family: "Calibri",sans-serif;" class=""> </span></i></span></p><p class="MsoNormal"><span style="color: rgb(11, 83, 148);" class=""><i class=""><span style="font-size: 11pt; font-family: "Calibri",sans-serif;" lang="EN-US" class="">I am not able to get through on the forum as far as I can see.. </span></i></span></p><p class="MsoNormal"><span style="color: rgb(11, 83, 148);" class=""><i class=""><span style="font-size: 11pt; font-family: "Calibri",sans-serif;" lang="EN-US" class="">I have tried converting the file to something else, without any luck. </span></i></span></p><p class="MsoNormal"><span style="color: rgb(11, 83, 148);" class=""><i class=""><span style="font-size: 11pt; font-family: "Calibri",sans-serif;" lang="EN-US" class="">Will you please let them know that nothing really works? </span></i></span></p><p class="MsoNormal"><span style="color: rgb(11, 83, 148);" class=""><i class=""><span style="font-size: 11pt; font-family: "Calibri",sans-serif;" lang="EN-US" class="">-Now
Clan crashes too.. Perhaps it’s because of windows 10, but I don’t have
any problems with the older files I have been working on. – I can open
them and they still work fine. </span></i></span></p><p class="MsoNormal"><span style="color: rgb(11, 83, 148);" class=""><i class=""><span style="font-size: 11pt; font-family: "Calibri",sans-serif;" lang="EN-US" class=""> </span></i></span></p><span style="color: rgb(11, 83, 148);" class=""><i class=""><span style="font-size: 11pt; font-family: "Calibri",sans-serif;" lang="EN-US" class="">-Mie<br class=""><br class=""></span></i><span style="font-size: 11pt; font-family: "Calibri",sans-serif;" lang="EN-US" class=""><font class="">I hope you can help.<br class=""><br class="">Best,<br class="">Julia<br class=""></font></span></span></div><div class=""><br class="webkit-block-placeholder"></div>
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