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<p>Joyce,</p>
<p> Apple has stopped supporting Windows 10, so QuickTime
shouldn't be used on Windows 10. CLAN uses Windows Media Player
instead. Try playing your video file using PC Windows Media
Player. If it can't play it, then CLAN will not play it either and
you might need to convert your video file to h.264 encoding MP4
format. You can see the video settings that will work on Windows
10 on our web site <a class="moz-txt-link-rfc2396E" href="http://www.talkbank.org/info/dv.html">"http://www.talkbank.org/info/dv.html"</a> under
section "H.264 Video Format".<br>
</p>
<pre class="moz-signature" cols="72">
Leonid.
</pre>
<div class="moz-cite-prefix">On 02-02-17 00:48, Jocelyn Christina
Marzan wrote:<br>
</div>
<blockquote
cite="mid:CAP6teTbpiSzQQmtgt3FW4BpNULWvoTBc7rgbcv+B36AB8SRbSA@mail.gmail.com"
type="cite">
<div dir="ltr"><img
src="cid:part1.96C534A3.85BD06FE@andrew.cmu.edu" alt="Inline
image 1" height="364" width="409"><br>
</div>
<div class="gmail_extra"><br clear="all">
<div>
<div class="gmail_signature" data-smartmail="gmail_signature">
<div dir="ltr">
<div>
<div dir="ltr">
<div>
<div dir="ltr">
<div><span style="font-size:12.8px">Joyce M</span><br>
</div>
<div dir="ltr">
<div><br>
</div>
<div>JOCELYN CHRISTINA B. MARZAN, PhD</div>
<div>Dean</div>
<div>College of Allied Medical Professions</div>
<div>University of the Philippines - Manila</div>
<div>UP Manila Compound, Pedro Gil St, Ermita,
Manila 1000 Philippines</div>
<div><br>
</div>
<div>tel +63 2 526 5867</div>
<div>mobile +63 917 591 3471</div>
<div><br>
</div>
<div>Associate Professor, Dept. of Speech
Pathology, UPM CAMP</div>
<div>Certification of Clinical Competence in
Speech-Language Pathology from ASHA</div>
<div>Certified Speech Pathologist, Philippines
Association of Speech Pathologists</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
<br>
<div class="gmail_quote">On Thu, Feb 2, 2017 at 1:40 PM, Leonid
Spektor <span dir="ltr"><<a moz-do-not-send="true"
href="mailto:spektor@andrew.cmu.edu" target="_blank">spektor@andrew.cmu.edu</a>></span>
wrote:<br>
<blockquote class="gmail_quote" style="margin:0 0 0
.8ex;border-left:1px #ccc solid;padding-left:1ex">
<div bgcolor="#FFFFFF" text="#000000">
<p><br>
</p>
<p>What OS are you using? The latest CLAN for Windows PC
no longer uses QuickTime, so if you are using PC try to
uninstall QuickTime. The best thing would be for you to
transfer your video file to us for testing. There are a
lot of reason why audio might not play and they heavily
depend on what OS you are using. You can use web site <a
moz-do-not-send="true"
class="m_-7049972630467399651moz-txt-link-rfc2396E"
href="https://talkbank.wetransfer.com" target="_blank">"https://talkbank.wetransfer.<wbr>com"</a>
to transfer video file to us.<br>
</p>
<pre class="m_-7049972630467399651moz-signature" cols="72">Leonid.
</pre>
<div>
<div class="h5">
<div class="m_-7049972630467399651moz-cite-prefix">On
02-02-17 00:12, Jocelyn Marzan wrote:<br>
</div>
</div>
</div>
<blockquote type="cite">
<div>
<div class="h5">
<div dir="ltr">when I open a chat file using the 29
Oct 2016 version of CLAN, and I click "Mode ->
continous playback" the corresponding video file
opens and plays... but there is no sound.
<div><br>
</div>
<div>i can open the same file in QuickTime outside
of CLAN and play it. I get both audio and video
then.</div>
<div><br>
</div>
<div>I tried updating quicktime, but it is up to
date. I updated CLAN to the 26 Jan 2017 version,
but still have the same problem...</div>
<div><br>
</div>
<div>any suggestions about what I need to tweak?
Thanks,</div>
</div>
</div>
</div>
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