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    <p>What OS are you using? The latest CLAN for Windows PC no longer
      uses QuickTime, so if you are using PC try to uninstall QuickTime.
      The best thing would be for you to transfer your video file to us
      for testing. There are a lot of reason why audio might not play
      and they heavily depend on what OS you are using. You can use web
      site <a class="moz-txt-link-rfc2396E" href="https://talkbank.wetransfer.com">"https://talkbank.wetransfer.com"</a> to transfer video file to
      us.<br>
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    <pre class="moz-signature" cols="72">
Leonid.

</pre>
    <div class="moz-cite-prefix">On 02-02-17 00:12, Jocelyn Marzan
      wrote:<br>
    </div>
    <blockquote
      cite="mid:de0d47b0-392a-495e-b363-3b83239da175@googlegroups.com"
      type="cite">
      <div dir="ltr">when I open a chat file using the 29 Oct 2016
        version of CLAN, and I click "Mode -> continous playback" the
        corresponding video file opens and plays... but there is no
        sound.
        <div><br>
        </div>
        <div>i can open the same file in QuickTime outside of CLAN and
          play it. I get both audio and video then.</div>
        <div><br>
        </div>
        <div>I tried updating quicktime, but it is up to date. I updated
          CLAN to the 26 Jan 2017 version, but still have the same
          problem...</div>
        <div><br>
        </div>
        <div>any suggestions about what I need to tweak? Thanks,</div>
      </div>
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