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Dear Leonid, <br>
<br>
Thank you for your answer and suggestions.<br>
<br>
The data - transcription and media - are well in the same folder,
and are not on a network.<br>
These are computers installed in classrooms for students. CLAN is
well installed on the computers to which we have access.<br>
With the computer scientist, we tried the two solutions you propose.
Neither one of them works.<br>
<br>
However, now, when we open the transcription and go get the video
media, we have access to the sound and the transcription scrolls
with the sound, but the video window does not appear.<br>
<br>
The installed version of windows is: Windows 10 - 1709. We are using
the latest version of CLAN well.<br>
<br>
Céline<br>
<br>
<div class="moz-cite-prefix">Le 05/07/2019 à 15:19, Leonid Spektor a
écrit :<br>
</div>
<blockquote
cite="mid:794F8334-6E54-4C29-9E25-D5BF4B489ECE@andrew.cmu.edu"
type="cite">
<meta http-equiv="Content-Type" content="text/html; charset=utf-8">
Celine,
<div class=""><br class="">
</div>
<div class=""><span class="Apple-tab-span" style="white-space:pre"> </span>I
can’t read the error message 1, because screenshot picture is
too small and the message is out of focus. The message in your
email "e\....mp4” seems impossible. I would expect it to
say “e:....mp4”. Is your data and media located on some network
drive? Is you CLAN installed on "e:" drive?</div>
<div class=""><br class="">
</div>
<div class="">I would like you to try something to figure out if
the problem is with media file or CLAN or your computer
configuration. Newer CLAN distributions include “examples”
directory in “TalkBank\CLAN” directory. I would like to open fie
"TalkBank\CLAN\examples\elan2chat\mytheory.cha” and play any
bullet. If media does play, then the problem is with your own
media file’s format or where it is located. I assume that your
university computer is just a personal computer located at your
university. Some universities install CLAN in location that
users do not have access to. Is this how your CLAN is installed?
If you have access to “"TalkBank\CLAN\work” directory”, then try
copying your datafile and media file to "TalkBank\CLAN\work”
directory and see if it plays from that new directory. If your
media file still does not play, then the problem is with your
media file’s format.</div>
<div class=""><br class="">
</div>
<div class=""> If media from file
"TalkBank\CLAN\examples\elan2chat\mytheory.cha” does not play,
then the problem is with CLAN being unable to located directory
where the media file is located or your computer’s
configuration. Does your Windows 10 system have the latest
Microsoft update installed?</div>
<div class="">
<div class="">
<br class="">
<br class="">
Leonid.
</div>
<div><br class="">
<blockquote type="cite" class="">
<div class="">On Jul 5, 2019, at 04:15, Celine Dugua <<a
moz-do-not-send="true"
href="mailto:celine.dugua@univ-orleans.fr" class="">celine.dugua@univ-orleans.fr</a>>
wrote:</div>
<br class="Apple-interchange-newline">
<div class="">
<meta http-equiv="content-type" content="text/html;
charset=utf-8" class="">
<div bgcolor="#FFFFFF" text="#000000" class=""> Dear to
all, <br class="">
<br class="">
I have problems installing CLAN on my university
computers (Windows 10 version 1709).<br class="">
The following error message (message 1) appears when
opening the media file (error opening movie file:
"e\....mp4").<br class="">
And, if I click on OK, message 2 appears (Clan MFC
Application a cessé de fonctionner").<br class="">
<br class="">
Do you know where the problem comes from and how to
solve it?<br class="">
<br class="">
Thank you in advance.<br class="">
Céline Dugua <br class="">
<br class="">
Message 1<br class="">
<img alt="" class="" apple-inline="yes"
id="F6148DA2-78BB-44F3-BDF5-D8761B7DF61B"
src="cid:part2.2F6D1789.F8C398F4@univ-orleans.fr"><br
class="">
<br class="">
Message 2<br class="">
<img alt="" class="" apple-inline="yes"
id="3800F523-80C8-4980-AD98-18A5A5FE5B1E"
src="cid:part3.6280529C.7A893B77@univ-orleans.fr"><br
class="">
<pre class="moz-signature" cols="72">--
Celine Dugua
Co-directrice du département des Sciences du Langage
Laboratoire Ligérien de Linguistique - UMR 7270
UFR LLSH - Universite Orleans
10 rue de Tours
45065 Orleans Cedex02
02-38-49-24-13</pre>
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<pre class="moz-signature" cols="72">--
Celine Dugua
Co-directrice du département des Sciences du Langage
Laboratoire Ligérien de Linguistique - UMR 7270
UFR LLSH - Universite Orleans
10 rue de Tours
45065 Orleans Cedex02
02-38-49-24-13</pre>
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