<html aria-label="message body"><head><meta http-equiv="content-type" content="text/html; charset=utf-8"></head><body style="overflow-wrap: break-word; -webkit-nbsp-mode: space; line-break: after-white-space;">Sophie,<div><br></div><div><b>Problem 1:</b></div><div><b><br></b></div><div><span class="Apple-tab-span" style="white-space:pre"> </span>I am trying to understand what steps you are taking in Problem 1.</div><div>Are you saying that you start with these two lines like this:</div><div><br></div><div><div>*PAR: an(d) the book (.) falls [* m: Oing] under [* s:r: prep] the</div><div><span class="Apple-tab-span" style="white-space:pre"> </span>[* s:r:gc] ‹hea‹head. [+ gram] •</div><div><br></div><div>And you are trying to move [* s:r:gc] to the previous line? Like this:</div><div><br></div><div><div>*PAR: an(d) the book (.) falls [* m: Oing] under [* s:r: prep] the [* s:r:gc]</div><div><span class="Apple-tab-span" style="white-space:pre"> </span>‹hea‹head. [+ gram] •</div></div><div><br></div><div>In this case what you end up with on Screenshot 3 is exactly what you can expect on a Windows PC. You just need to add space character "the[* s:r:gc]" between word "the" and code [* ...]. On Windows PC lines are automatically wrapped around to about 80 characters per line. You can not get the line like this on Window PC:</div><div><br></div><div><div>*PAR: an(d) the book (.) falls [* m: Oing] under [* s:r: prep] the [* s:r:gc] ‹hea‹head. [+ gram] •</div></div><div><br></div><div>
It is just too long.</div><div><br></div><div><br></div><div>Also, I noticed that the CLAN you are using is from the 1st of May 2026. Please try to update your CLAN see if the problem goes away.</div><div><br></div><div>The other possibility that I have tested on my Windows PC using the latest version of CLAN was I starting with:</div><div><br></div><div><div>*PAR: an(d) the book (.) falls [* m: Oing] under [* s:r: prep] the</div><div><span class="Apple-tab-span" style="white-space:pre"> </span>[* s:r:gc] ‹hea‹head. [+ gram] </div></div><div><br></div><div>Then I place text cursor before [* s:r:gc] ‹hea‹head. [+ gram] , just like in your Screenshot 1. Next I pressed Return/Enter key and I got this:</div><div><br></div><div><div>*PAR: an(d) the book (.) falls [* m: Oing] under [* s:r: prep] the</div><div><span class="Apple-tab-span" style="white-space:pre"> </span></div><div><span class="Apple-tab-span" style="white-space:pre"> </span>[* s:r:gc] ‹hea‹head. [+ gram] </div></div><div><br></div><div>Is that what you expect to get?</div><div><br class="Apple-interchange-newline"><br><br><div><b>Problem 2:</b></div><div><b><br></b></div><div>We try to discourage people from using Mp3 files especially if those Mp3 files are heavily compressed. We notices that even if Mp3 file starts playing the bullet correctly on the computer where bullet was added, then on an other computer with different hardware and system configuration Mp3 file will not play in the same place. We always suggest that people use .wav format for audio media files.</div><div><br></div><div>Just to clarify are you saying that every bullet consistently skips the first 0.5 seconds of playing time? Again please try this with the wave file or latest version of CLAN or on the same computer where bullets were added to the data file. Are you adding bullets from video or audio Mp3 media files, because you say you video your participants and the media files are uploaded to your system.</div><div><br></div><div><br></div><br style="caret-color: rgb(0, 0, 0); color: rgb(0, 0, 0); font-family: Arial; font-size: 16px; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: none;"><span style="caret-color: rgb(0, 0, 0); color: rgb(0, 0, 0); font-family: Arial; font-size: 16px; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: none; display: inline !important; float: none;">Leonid.</span>
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<div><br><blockquote type="cite"><div>On Oct 16, 2026, at 17:41, Sophie Brook <sophiemeibrook@gmail.com> wrote:</div><br class="Apple-interchange-newline"><div>Hi thanks for your response,<div><br></div><div><b>Problem 1:</b></div><div>see attachment of images (hopefully you can view this!)</div><div><br></div><div><b>Problem 2:</b></div><div><img alt="Screenshot 2026-10-16 at 10.33.19 PM.png" width="558" height="1068px" src="cid:d7261306-076a-49da-8fcf-f57e3bdc5275"><img alt="Screenshot 2026-10-16 at 10.33.33 PM.png" width="553" height="1068px" src="cid:cb286cb8-be81-49b2-92fd-aade23600613"><img alt="Screenshot 2026-10-16 at 10.34.32 PM.png" width="539" height="1068px" src="cid:f76e6bd9-0224-4fa8-813f-00bae9770ca5"><br>The format is mp3 </div><div>The media files are from our lab. We video participants and the media files are uploaded to our internal system.</div><div>The bullets are parsed on a blank chat file using the media files. </div><div>Then we duplicate this preparsed chat file for students to use for practice. </div><div>The students are finding that the mp3 on its own is fine, it's just when they press select + add media file, then the lag begins.</div><div><br></div><div>Thank you once again.</div><div class="gmail_quote"><div dir="auto" class="gmail_attr">On Wednesday, October 14, 2026 at 9:31:07 PM UTC+1 Leonid Spektor wrote:<br></div><blockquote class="gmail_quote" style="margin: 0 0 0 0.8ex; border-left: 1px solid rgb(204, 204, 204); padding-left: 1ex;"><div style="line-break:after-white-space">Sophie,<div><br></div><div><span style="white-space:pre"> </span>Problem 1: Unfortunately, my MSWord does not display any screenshots that I assume are included in your attached "clan error.docx" file. So, I do not know what is wrong there. Please email those screenshots to my email address as individual image files.</div><div><br></div><div>Problem 2: I have just tested the F4 key on my Windows 11 with latest version of CLAN and it works correctly. Perhaps the bullets in your student's data file are off. Otherwise, please be more specific about the media file used. Is it an audio or video file? If it is an audio file, then is it an mp3 or WAVE or another format? If it is a video file, then is it an MP4 file or another format? Are the data and media files from our server or something that you students created?</div><div><div>
<div style="font-family: Arial; font-size: 16px; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; word-spacing: 0px; text-decoration: none;"><br><br></div><div style="font-family: Arial; font-size: 16px; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; word-spacing: 0px; text-decoration: none;">Leonid.</div>
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<div><br><blockquote type="cite"></blockquote></div></div></div><div style="line-break:after-white-space"><div><div><blockquote type="cite"><div>On Oct 14, 2026, at 15:50, Sophie Brook <<a href="" data-email-masked="" rel="nofollow">sophiem...@gmail.com</a>> wrote:</div><br></blockquote></div></div></div><div style="line-break:after-white-space"><div><div><blockquote type="cite"><div>Hello,<div><br></div><div><b>Problem 1</b></div><div>My students have difficulties with CLAN when they press 'enter' to make a new line. </div><div>It obscures the layout and they have to manually fix. </div><div><i>What could be happening and how can they fix this? </i></div><div><br></div><div> please see attachment </div><div><br></div><div><b>Problem 2</b></div><div>When the press F4 it skips the first 0.5 seconds of each line. </div><div><i>What could be happening and how can they fix this? </i></div><div><i><br></i></div><div>Thank you so much.</div><div><br></div><div>Best, </div><div>Sophie </div><div>(she/her/hers)</div><div><br></div></div></blockquote></div></div></div><div style="line-break:after-white-space"><div><div><blockquote type="cite"><div>
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