Hi thanks for your response,<div><br /></div><div><b>Problem 1:</b></div><div>see attachment of images (hopefully you can view this!)</div><div><br /></div><div><b>Problem 2:</b></div><div><img alt="Screenshot 2026-10-16 at 10.33.19 PM.png" width="967px" height="1068px" src="cid:d7261306-076a-49da-8fcf-f57e3bdc5275" /><img alt="Screenshot 2026-10-16 at 10.33.33 PM.png" width="937px" height="1068px" src="cid:cb286cb8-be81-49b2-92fd-aade23600613" /><img alt="Screenshot 2026-10-16 at 10.34.32 PM.png" width="923px" height="1068px" src="cid:f76e6bd9-0224-4fa8-813f-00bae9770ca5" /><br />The format is mp3 </div><div>The media files are from our lab. We video participants and the media files are uploaded to our internal system.</div><div>The bullets are parsed on a blank chat file using the media files. </div><div>Then we duplicate this preparsed chat file for students to use for practice. </div><div>The students are finding that the mp3 on its own is fine, it's just when they press select + add media file, then the lag begins.</div><div><br /></div><div>Thank you once again.</div><div class="gmail_quote"><div dir="auto" class="gmail_attr">On Wednesday, October 14, 2026 at 9:31:07 PM UTC+1 Leonid Spektor wrote:<br/></div><blockquote class="gmail_quote" style="margin: 0 0 0 0.8ex; border-left: 1px solid rgb(204, 204, 204); padding-left: 1ex;"><div style="line-break:after-white-space">Sophie,<div><br></div><div><span style="white-space:pre"> </span>Problem 1: Unfortunately, my MSWord does not display any screenshots that I assume are included in your attached "clan error.docx" file. So, I do not know what is wrong there. Please email those screenshots to my email address as individual image files.</div><div><br></div><div>Problem 2: I have just tested the F4 key on my Windows 11 with latest version of CLAN and it works correctly. Perhaps the bullets in your student's data file are off. Otherwise, please be more specific about the media file used. Is it an audio or video file? If it is an audio file, then is it an mp3 or WAVE or another format? If it is a video file, then is it an MP4 file or another format? Are the data and media files from our server or something that you students created?</div><div><div>
<div style="color:rgb(0,0,0);font-family:Arial;font-size:16px;font-style:normal;font-variant-caps:normal;font-weight:400;letter-spacing:normal;text-align:start;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;text-decoration:none"><br><br></div><div style="color:rgb(0,0,0);font-family:Arial;font-size:16px;font-style:normal;font-variant-caps:normal;font-weight:400;letter-spacing:normal;text-align:start;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;text-decoration:none">Leonid.</div>
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<div><br><blockquote type="cite"></blockquote></div></div></div><div style="line-break:after-white-space"><div><div><blockquote type="cite"><div>On Oct 14, 2026, at 15:50, Sophie Brook <<a href data-email-masked rel="nofollow">sophiem...@gmail.com</a>> wrote:</div><br></blockquote></div></div></div><div style="line-break:after-white-space"><div><div><blockquote type="cite"><div>Hello,<div><br></div><div><b>Problem 1</b></div><div>My students have difficulties with CLAN when they press 'enter' to make a new line. </div><div>It obscures the layout and they have to manually fix. </div><div><i>What could be happening and how can they fix this? </i></div><div><br></div><div> please see attachment </div><div><br></div><div><b>Problem 2</b></div><div>When the press F4 it skips the first 0.5 seconds of each line. </div><div><i>What could be happening and how can they fix this? </i></div><div><i><br></i></div><div>Thank you so much.</div><div><br></div><div>Best, </div><div>Sophie </div><div>(she/her/hers)</div><div><br></div></div></blockquote></div></div></div><div style="line-break:after-white-space"><div><div><blockquote type="cite"><div>
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