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<font size="+1">Linguamatics (<a class="moz-txt-link-freetext" href="http://www.linguamatics.com">http://www.linguamatics.com</a>) has a
position open for a Technical Support Engineer based in Boston,
MA. The job announcement is shown below. Please direct all
queries and applications to </font><!--[if gte mso 9]><xml>
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<![endif]--><span style="font-size: 11pt; font-family:
"Arial","sans-serif";" lang="EN-GB"><a class="moz-txt-link-abbreviated" href="mailto:jobs@linguamatics.com">jobs@linguamatics.com</a>.<br>
<br>
Regards,<br>
Jeff<br>
<br>
</span>
<div class="moz-signature">-- <br>
Jeffrey L. Nauss, PhD<br>
Application Specialist<br>
Linguamatics<br>
275 Grove Street, Suite 2-400<br>
Newton, MA 02466<br>
<br>
<font color="#000000"><b>Technical Support Engineer – Boston, MA</b><br>
<br>
Summary <br>
<br>
Linguamatics is a provider of innovative software products for
semantic search and text mining. Thanks to a great team, and
sophisticated natural language processing technology, our
software is acknowledged globally as the leader in its field,
with a strong focus on the Pharmaceutical and Biotech industry.
We are now looking for a talented Technical Support Engineer to
assist our customers and provide internal IT support.<br>
<br>
The role is varied and demanding, covering a wide range of
technical support functions across the whole company, including:<br>
<br>
• First-line technical support for customers, including
on-site assistance with installations<br>
• IT support for internal users, including help for
application specialists in solving customer’s problems as well
as dealing with hardware and software issues that arise<br>
• Deployment & maintenance of Linguamatics’ text mining
servers and related software, both internally and on the Cloud<br>
• Installation, administration and monitoring of hardware and
software infrastructure, e.g. network & security, as well as
user-level services, such as web and mail<br>
• Performing upgrades and rolling out of new services<br>
• Documentation of procedures for end users via internal Wiki<br>
• Participation in on-call rota, to ensure continuous service
to end-users<br>
<br>
Requirements<br>
<br>
You will be a fast learner with broad commercial experience of
technical support and systems administration and will ideally
have the following attributes:<br>
<br>
• Good communication skills, with a pro-active,
problem-solving attitude and ability to work in a team<br>
• The desire to become an expert in all technical aspects of
Linguamatics products<br>
• Expertise in programming or scripting in one or more of
Perl, Python or shell<br>
• Familiarity with workflow applications, such as Pipeline
Pilot, would be a definite plus<br>
• Experience of multiple platforms and operating systems –
Windows (Server, Vista, XP) and Linux/Unix – as well as a
variety of hardware and virtualisation<br>
• Familiarity with networking and security: firewalls, naming
services, mail servers, webservers, and web-based services<br>
• Understanding of installation/management/backup of
fileservers and databases<br>
• Degree or postgraduate qualification in a numerate
discipline from an accredited college or university<br>
<br>
This is a challenging and exciting position in a rapidly growing
company with headquarters in the UK and an expanding presence in
the US, and an opportunity to work with leading-edge technology
and a customer base that includes most of the world’s top
pharmaceutical companies. If you think you have the right skills
and experience, and are ready to make an outstanding
contribution to the success of our business, please send your CV
with a covering letter by email to:<br>
<br>
Julie Lakin<br>
Linguamatics<br>
St Johns Innovation Centre<br>
Cowley Rd<br>
Cambridge CB4 0WS <br>
UK<br>
Email: <a class="moz-txt-link-abbreviated" href="mailto:jobs@linguamatics.com">jobs@linguamatics.com</a><br>
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