<div dir="ltr"><div><div><div>as I'm based in the UK a question to the google group is often more likely to produce a quicker response. PST is normally the next working day.<br></div>Also the group can be good for alternative ways to achieve your experimental aims rather than a direct answer to a specific technical question.<br>
</div>google is easier to use too: i'm always logged in with my personal email so its quicker to post and also means i don't have to be in my work inbox to pick up replies which i don't have pushed to my phone.<br>
<br></div>John<br></div><div class="gmail_extra"><br><br><div class="gmail_quote">On 15 March 2014 18:11, <span dir="ltr"><<a href="mailto:mccarthyeberly@gmail.com" target="_blank">mccarthyeberly@gmail.com</a>></span> wrote:<br>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div dir="ltr">
<p class="MsoNormal">Boiler plate: While I worked as a Technical Consultant at
Psychology Software Tools for over four years, I am no longer affiliated with the
company and anything I write here is my own opinion.<span> <br></span></p><p class="MsoNormal"><span>____________<br></span></p><p class="MsoNormal">I have wanted to ask the Google group a question for a long time
now:</p>
<p class="MsoNormal">What brings people to the Google Group for support instead
of going to the web support site, <a href="http://support.pstnet.com" target="_blank">support.pstnet.com</a>? Support is free for most users and there is a new user forum over there (<a href="https://support.pstnet.com/categories/20140047-E-Prime-User-Forum" target="_blank">https://support.pstnet.com/categories/20140047-E-Prime-User-Forum</a>). I know that there are
some topics that are beyond the scope of support that can only be covered here, so I'm certainly not trying to knock the Google Group in any way, it is an important supplement. I am honestly just curious about people’s preferences. <span> </span></p>
<p class="MsoNormal"><span>____________</span></p>
<p class="MsoNormal">I also wanted to give you a little “behind the scenes” of
being a Technical Consultant at PST since yesterday was my last day there:</p>
<p class="MsoNormal">1) The Product Service and Support department is only staffed
by about four Tech Consultants plus a manager to cover the entire user base. Most have bachelor’s degrees in Psychology. Besides support requests/e-mails, they
also handle phone support, webinars, creating how-to videos and knowledge base articles,
staffing trade shows, and other assorted tasks for other departments. Something
I love about PST is the extent that my coworkers really care about the users
and are very dedicated to improving their knowledge of the products and helping
people as much as possible. (Remember, I don’t work there anymore, so they’re
not paying me to say this!) </p>
<p class="MsoNormal">2) PST as a whole has about 40 employees, all of whom
are based in Pittsburgh, PA when they're not traveling all over the world. I left the company because I moving to Menlo Park, CA
and I’m not so keen on a 2,600 mile commute. Contrary to a somewhat popular belief,
E-Prime is not the name of the company. </p>
<p class="MsoNormal">3) I tend to be cautious about updating software in general (here’s
looking at you, iOS 6) but I am confident enough in new E-Prime releases to
know that if they get released to the public, they’re worth the update. I was
there for at least four updates. Each release was significantly better than the
last and was free for existing users. Unless you’re in the middle of data
collection or can’t update for reasons listed on the download page in the
website, I’ve secretly dreamt of showing up outside your university’s
psychology department with a megaphone and a picket sign showing a link to the
download page. I know very well that mixed labs with multiple versions can get
complicated, but I also know it can get sorted out by working with someone from
support because I’ve done it. </p>
<p class="MsoNormal">4) They have a very, very competitive Halloween costume
contest each year: <a href="https://www.facebook.com/PsychologySoftwareTools/photos_stream" target="_blank">https://www.facebook.com/PsychologySoftwareTools/photos_stream</a></p>
<p class="MsoNormal">5) This Hasp key and E-Prime 2.0 CD costume was so good, it
deserved its own number on this list: <a href="https://www.facebook.com/PsychologySoftwareTools/photos/pb.241802160683.-2207520000.1394858474./10151710229700684/?type=3&theater%5C" target="_blank">https://www.facebook.com/PsychologySoftwareTools/photos/pb.241802160683.-2207520000.1394858474./10151710229700684/?type=3&theater\</a></p>
<p class="MsoNormal">This reminds me, I can finally admit that I get irritated by
the term “dongle”. PST calls it a Hasp key. </p>
<p class="MsoNormal">6) I had to fight the urge to write List just there. (E-Objects
are capitalized in writing.) </p>
<p class="MsoNormal">7) There are fancy potluck lunches and a beer fridge on site
for Beer Fridays after work. <span> </span></p>
<p class="MsoNormal">8) As a result of writing so many support requests, I have
developed a deep and abiding love for writing in the form of numbered lists.<span> </span></p><span class="HOEnZb"><font color="#888888">
</font></span></div><span class="HOEnZb"><font color="#888888">
<p></p>
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</font></span></blockquote></div><br><br clear="all"><br>-- <br><font color="#888888">-------<br>John<br>John@JohnAllen.IT<br></font>
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