<html xmlns:v="urn:schemas-microsoft-com:vml" xmlns:o="urn:schemas-microsoft-com:office:office" xmlns:w="urn:schemas-microsoft-com:office:word" xmlns:m="http://schemas.microsoft.com/office/2004/12/omml" xmlns="http://www.w3.org/TR/REC-html40"><head><meta http-equiv=Content-Type content="text/html; charset=iso-8859-1"><meta name=Generator content="Microsoft Word 12 (filtered medium)"><style><!--
/* Font Definitions */
@font-face
{font-family:Wingdings;
panose-1:5 0 0 0 0 0 0 0 0 0;}
@font-face
{font-family:"Cambria Math";
panose-1:2 4 5 3 5 4 6 3 2 4;}
@font-face
{font-family:Calibri;
panose-1:2 15 5 2 2 2 4 3 2 4;}
@font-face
{font-family:Tahoma;
panose-1:2 11 6 4 3 5 4 4 2 4;}
/* Style Definitions */
p.MsoNormal, li.MsoNormal, div.MsoNormal
{margin:0cm;
margin-bottom:.0001pt;
font-size:12.0pt;
font-family:"Times New Roman","serif";}
a:link, span.MsoHyperlink
{mso-style-priority:99;
color:blue;
text-decoration:underline;}
a:visited, span.MsoHyperlinkFollowed
{mso-style-priority:99;
color:purple;
text-decoration:underline;}
p
{mso-style-priority:99;
mso-margin-top-alt:auto;
margin-right:0cm;
mso-margin-bottom-alt:auto;
margin-left:0cm;
font-size:12.0pt;
font-family:"Times New Roman","serif";}
p.MsoListParagraph, li.MsoListParagraph, div.MsoListParagraph
{mso-style-priority:34;
margin-top:0cm;
margin-right:0cm;
margin-bottom:0cm;
margin-left:36.0pt;
margin-bottom:.0001pt;
font-size:12.0pt;
font-family:"Times New Roman","serif";}
span.hoenzb
{mso-style-name:hoenzb;}
span.EmailStyle20
{mso-style-type:personal-reply;
font-family:"Calibri","sans-serif";
color:#1F497D;}
.MsoChpDefault
{mso-style-type:export-only;
font-size:10.0pt;}
@page WordSection1
{size:612.0pt 792.0pt;
margin:72.0pt 72.0pt 72.0pt 72.0pt;}
div.WordSection1
{page:WordSection1;}
/* List Definitions */
@list l0
{mso-list-id:1885748967;
mso-list-type:hybrid;
mso-list-template-ids:355005010 474355138 67698691 67698693 67698689 67698691 67698693 67698689 67698691 67698693;}
@list l0:level1
{mso-level-start-at:0;
mso-level-number-format:bullet;
mso-level-text:\F0B7;
mso-level-tab-stop:none;
mso-level-number-position:left;
text-indent:-18.0pt;
font-family:Symbol;
mso-fareast-font-family:Calibri;
mso-bidi-font-family:"Times New Roman";}
@list l0:level2
{mso-level-tab-stop:72.0pt;
mso-level-number-position:left;
text-indent:-18.0pt;}
@list l0:level3
{mso-level-tab-stop:108.0pt;
mso-level-number-position:left;
text-indent:-18.0pt;}
@list l0:level4
{mso-level-tab-stop:144.0pt;
mso-level-number-position:left;
text-indent:-18.0pt;}
@list l0:level5
{mso-level-tab-stop:180.0pt;
mso-level-number-position:left;
text-indent:-18.0pt;}
@list l0:level6
{mso-level-tab-stop:216.0pt;
mso-level-number-position:left;
text-indent:-18.0pt;}
@list l0:level7
{mso-level-tab-stop:252.0pt;
mso-level-number-position:left;
text-indent:-18.0pt;}
@list l0:level8
{mso-level-tab-stop:288.0pt;
mso-level-number-position:left;
text-indent:-18.0pt;}
@list l0:level9
{mso-level-tab-stop:324.0pt;
mso-level-number-position:left;
text-indent:-18.0pt;}
ol
{margin-bottom:0cm;}
ul
{margin-bottom:0cm;}
--></style><!--[if gte mso 9]><xml>
<o:shapedefaults v:ext="edit" spidmax="1026" />
</xml><![endif]--><!--[if gte mso 9]><xml>
<o:shapelayout v:ext="edit">
<o:idmap v:ext="edit" data="1" />
</o:shapelayout></xml><![endif]--></head><body lang=EN-US link=blue vlink=purple><div class=WordSection1><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Hi all,<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Why mailinglist instead of support? I think John, below, already tackles most of it. To add:<o:p></o:p></span></p><p class=MsoListParagraph style='text-indent:-18.0pt;mso-list:l0 level1 lfo2'><![if !supportLists]><span style='font-size:11.0pt;font-family:Symbol;color:#1F497D'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>I like mailing lists. Particularly because I am bad at keeping up with websites, forums, and modern equivalents (say, facebook, but worse, LinkedIn). However, I generally will read an Emails sooner or later. Possibly, I am like many here in that I used to read email with a 28k8 modem and the whole idea of some kind of user forum would be ridiculously expensive. <o:p></o:p></span></p><p class=MsoListParagraph style='text-indent:-18.0pt;mso-list:l0 level1 lfo2'><![if !supportLists]><span style='font-size:11.0pt;font-family:Symbol;color:#1F497D'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>There are clear benefits to open threads instead of personal, support calls. If there are about four people at PST who do support, imagine how many people throughout the world are actually also doing E-Prime support without being on PST’s payroll. I, for one, but quite a few on this list, I imagine </span><span style='font-size:11.0pt;font-family:Wingdings;color:#1F497D'>J</span><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>. So, the list has – as has the forum – helped quite a few people so far. It’s also quite nice to help people, particularly if you imagine that all answers can and will later be found by others who are stuck.<o:p></o:p></span></p><p class=MsoListParagraph style='text-indent:-18.0pt;mso-list:l0 level1 lfo2'><![if !supportLists]><span style='font-size:11.0pt;font-family:Symbol;color:#1F497D'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Finally, many have been on here for quite some years (how long? What was it, before it turned googlegroup?). It’s a reasonably open community, so to speak, in a way that product support isn’t (even though it does seem like a nice place to work!).<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>The list was really interesting, by the way. Personally, I’m quite fond of the word “dongle”, it’s such a clumsy pseudo-onomatopoeia, I wonder who first came up with the word? <o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Best,<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Michiel<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>PS: <a href="http://www.e-primer.com">www.e-primer.com</a> (still working on it)<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0cm 0cm 0cm'><p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> e-prime@googlegroups.com [mailto:e-prime@googlegroups.com] <b>On Behalf Of </b>john@johnallen.it<br><b>Sent:</b> 16. March 2014 13:30<br><b>To:</b> e-prime@googlegroups.com<br><b>Subject:</b> Re: Free support at support.pstnet.com<o:p></o:p></span></p></div><p class=MsoNormal><o:p> </o:p></p><div><div><div><div><p class=MsoNormal>as I'm based in the UK a question to the google group is often more likely to produce a quicker response. PST is normally the next working day.<o:p></o:p></p></div><p class=MsoNormal>Also the group can be good for alternative ways to achieve your experimental aims rather than a direct answer to a specific technical question.<o:p></o:p></p></div><p class=MsoNormal style='margin-bottom:12.0pt'>google is easier to use too: i'm always logged in with my personal email so its quicker to post and also means i don't have to be in my work inbox to pick up replies which i don't have pushed to my phone.<o:p></o:p></p></div><p class=MsoNormal>John<o:p></o:p></p></div><div><p class=MsoNormal style='margin-bottom:12.0pt'><o:p> </o:p></p><div><p class=MsoNormal>On 15 March 2014 18:11, <<a href="mailto:mccarthyeberly@gmail.com" target="_blank">mccarthyeberly@gmail.com</a>> wrote:<o:p></o:p></p><div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Boiler plate: While I worked as a Technical Consultant at Psychology Software Tools for over four years, I am no longer affiliated with the company and anything I write here is my own opinion. <o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>____________<o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>I have wanted to ask the Google group a question for a long time now:<o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>What brings people to the Google Group for support instead of going to the web support site, <a href="http://support.pstnet.com" target="_blank">support.pstnet.com</a>? Support is free for most users and there is a new user forum over there (<a href="https://support.pstnet.com/categories/20140047-E-Prime-User-Forum" target="_blank">https://support.pstnet.com/categories/20140047-E-Prime-User-Forum</a>). I know that there are some topics that are beyond the scope of support that can only be covered here, so I'm certainly not trying to knock the Google Group in any way, it is an important supplement. I am honestly just curious about people’s preferences. <o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>____________<o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>I also wanted to give you a little “behind the scenes” of being a Technical Consultant at PST since yesterday was my last day there:<o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>1) The Product Service and Support department is only staffed by about four Tech Consultants plus a manager to cover the entire user base. Most have bachelor’s degrees in Psychology. Besides support requests/e-mails, they also handle phone support, webinars, creating how-to videos and knowledge base articles, staffing trade shows, and other assorted tasks for other departments. Something I love about PST is the extent that my coworkers really care about the users and are very dedicated to improving their knowledge of the products and helping people as much as possible. (Remember, I don’t work there anymore, so they’re not paying me to say this!) <o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>2) PST as a whole has about 40 employees, all of whom are based in Pittsburgh, PA when they're not traveling all over the world. I left the company because I moving to Menlo Park, CA and I’m not so keen on a 2,600 mile commute. Contrary to a somewhat popular belief, E-Prime is not the name of the company. <o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>3) I tend to be cautious about updating software in general (here’s looking at you, iOS 6) but I am confident enough in new E-Prime releases to know that if they get released to the public, they’re worth the update. I was there for at least four updates. Each release was significantly better than the last and was free for existing users. Unless you’re in the middle of data collection or can’t update for reasons listed on the download page in the website, I’ve secretly dreamt of showing up outside your university’s psychology department with a megaphone and a picket sign showing a link to the download page. I know very well that mixed labs with multiple versions can get complicated, but I also know it can get sorted out by working with someone from support because I’ve done it. <o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>4) They have a very, very competitive Halloween costume contest each year: <a href="https://www.facebook.com/PsychologySoftwareTools/photos_stream" target="_blank">https://www.facebook.com/PsychologySoftwareTools/photos_stream</a><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>5) This Hasp key and E-Prime 2.0 CD costume was so good, it deserved its own number on this list: <a href="https://www.facebook.com/PsychologySoftwareTools/photos/pb.241802160683.-2207520000.1394858474./10151710229700684/?type=3&theater%5C" target="_blank">https://www.facebook.com/PsychologySoftwareTools/photos/pb.241802160683.-2207520000.1394858474./10151710229700684/?type=3&theater\</a><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>This reminds me, I can finally admit that I get irritated by the term “dongle”. PST calls it a Hasp key. <o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>6) I had to fight the urge to write List just there. (E-Objects are capitalized in writing.) <o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>7) There are fancy potluck lunches and a beer fridge on site for Beer Fridays after work. <o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>8) As a result of writing so many support requests, I have developed a deep and abiding love for writing in the form of numbered lists. <o:p></o:p></p></div><p class=MsoNormal><span class=hoenzb><span style='color:#888888'>-- </span></span><span style='color:#888888'><br><span class=hoenzb>You received this message because you are subscribed to the Google Groups "E-Prime" group.</span><br><span class=hoenzb>To unsubscribe from this group and stop receiving emails from it, send an email to <a href="mailto:e-prime+unsubscribe@googlegroups.com" target="_blank">e-prime+unsubscribe@googlegroups.com</a>.</span><br><span class=hoenzb>To post to this group, send email to <a href="mailto:e-prime@googlegroups.com" target="_blank">e-prime@googlegroups.com</a>.</span><br><span class=hoenzb>To view this discussion on the web visit <a href="https://groups.google.com/d/msgid/e-prime/da5418b5-eb97-42f8-a9e8-f9ef1fa7c0d6%40googlegroups.com?utm_medium=email&utm_source=footer" target="_blank">https://groups.google.com/d/msgid/e-prime/da5418b5-eb97-42f8-a9e8-f9ef1fa7c0d6%40googlegroups.com</a>.</span><br><span class=hoenzb>For more options, visit <a href="https://groups.google.com/d/optout" target="_blank">https://groups.google.com/d/optout</a>.</span></span><o:p></o:p></p></div><p class=MsoNormal><br><br clear=all><br>-- <br><span style='color:#888888'>-------<br>John<br><a href="mailto:John@JohnAllen.IT">John@JohnAllen.IT</a></span><o:p></o:p></p></div><p class=MsoNormal>-- <br>You received this message because you are subscribed to the Google Groups "E-Prime" group.<br>To unsubscribe from this group and stop receiving emails from it, send an email to <a href="mailto:e-prime+unsubscribe@googlegroups.com">e-prime+unsubscribe@googlegroups.com</a>.<br>To post to this group, send email to <a href="mailto:e-prime@googlegroups.com">e-prime@googlegroups.com</a>.<br>To view this discussion on the web visit <a href="https://groups.google.com/d/msgid/e-prime/CAAT4JdQXdSjt6Y%2BJ4TfrwnXVOLOaNo8Ou_kWhX7J2FjMb9CPwA%40mail.gmail.com?utm_medium=email&utm_source=footer">https://groups.google.com/d/msgid/e-prime/CAAT4JdQXdSjt6Y%2BJ4TfrwnXVOLOaNo8Ou_kWhX7J2FjMb9CPwA%40mail.gmail.com</a>.<br>For more options, visit <a href="https://groups.google.com/d/optout">https://groups.google.com/d/optout</a>.<o:p></o:p></p></div></body></html>
<p></p>
-- <br />
You received this message because you are subscribed to the Google Groups "E-Prime" group.<br />
To unsubscribe from this group and stop receiving emails from it, send an email to <a href="mailto:e-prime+unsubscribe@googlegroups.com">e-prime+unsubscribe@googlegroups.com</a>.<br />
To post to this group, send email to <a href="mailto:e-prime@googlegroups.com">e-prime@googlegroups.com</a>.<br />
To view this discussion on the web visit <a href="https://groups.google.com/d/msgid/e-prime/000501cf4353%24847f1020%248d7d3060%24%40eu?utm_medium=email&utm_source=footer">https://groups.google.com/d/msgid/e-prime/000501cf4353%24847f1020%248d7d3060%24%40eu</a>.<br />
For more options, visit <a href="https://groups.google.com/d/optout">https://groups.google.com/d/optout</a>.<br />