16.2483, Jobs: Computational Ling: Programmer, InQuira, Inc.

[LINGUIST List]

LINGUIST List: Vol-16-2483. Thu Aug 25 2005. ISSN: 1068 - 4875.

Subject: 16.2483, Jobs: Computational Ling: Programmer, InQuira, Inc.

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===========================Directory==============================  

1)
Date: 24-Aug-2005
From: Tessa Colich < tcolich at hotmail.com >
Subject: Computational Linguistics: Programmer, InQuira, Inc., San Bruno, USA 

	
-------------------------Message 1 ---------------------------------- 
Date: Thu, 25 Aug 2005 15:20:39
From: Tessa Colich < tcolich at hotmail.com >
Subject: Computational Linguistics: Programmer, InQuira, Inc., San Bruno, USA 
 

This announcement was accompanied by a donation to the LINGUIST List! 

University or Organization: InQuira, Inc. 
Department: Technical Support
Job Rank: Programmer  
Specialty Areas: Computational Linguistics


Description:

Technical Support Engineer (Language Processing Support)

Position Summary: 
The Technical Support Engineer provides technical support to customers by
answering complex questions on function, usage and integration of InQuira
products primarily, but not exclusively, dealing with question and answer
accuracy issues. Acting as the primary support liaison between InQuira and
its customers regarding Natural Language and Content issues, the Technical
Support Engineer will work with customers to identify, troubleshoot, and
correct technical issues. Typical issues range from simple usage questions
to complicated debugging of error conditions.

Responsibilities: 
- Provide level 2/3 support for customers by responding to incoming email,
phone calls and also very occasional rotating beeper coverage
- Perform problem resolution and verification 
- Maintain status of issues in the call tracking system 
- Assist in testing product updates from engineering 
- Provide support for Beta programs 
- Convey customer feedback to the product development group 
- Assist in the development of the InQuira Knowledge Base
- Assist in the development and implementation of e-support tools for use
by InQuira's customers

Requirements:
- Strong technical communication and customer service skills 
- Strong troubleshooting and deductive reasoning skills 
- Ability to work in a team environment to deliver the best solutions to
our clients 
- Ability to manage multiple tasks simultaneously and work under time
pressures 
- Ability to clearly document solution status and resolution 
- Experience with different Operating Systems (Windows, Linux..)
- Knowledge and experience of using XML, XSLT, HTML and other Web
technologies - a big plus
- Bachelor's degree or higher with a major in Linguistics, Applied Math, or
Computer Science.

Address for Applications 

Colich 
851 Traeger Ave Suite 125 
San Bruno, CA 94066 
USA  

Application Deadline: 30-Sep-2005 

Contact Information

Colich 
Email: jobs at inquira.com 
Phone: 650-246-5000 
Fax: 650-246-5036 
Website: http://www.inquira.com





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LINGUIST List: Vol-16-2483