16.1971, Jobs: Computational Ling: Programmer, InQuira, San Bruno

[LINGUIST List]

LINGUIST List: Vol-16-1971. Mon Jun 27 2005. ISSN: 1068 - 4875.

Subject: 16.1971, Jobs: Computational Ling: Programmer, InQuira, San Bruno

Moderators: Anthony Aristar, Wayne State U <aristar at linguistlist.org>
            Helen Aristar-Dry, Eastern Michigan U <hdry at linguistlist.org>
 
Reviews (reviews at linguistlist.org) 
        Sheila Dooley, U of Arizona  
        Terry Langendoen, U of Arizona  

Homepage: http://linguistlist.org/

The LINGUIST List is funded by Eastern Michigan University, Wayne
State University, and donations from subscribers and publishers.

Editor for this issue: Ann Sawyer <sawyer at linguistlist.org>
================================================================  

The LINGUIST List strongly encourages employers to use
non-discriminatory standards in hiring policy. In particular we urge
that employers do not discriminate on the grounds of race, ethnicity,
nationality, age, religion, gender, or sexual orientation. However, we
have no means of enforcing these standards.

Job seekers should pay special attention to language in ads regarding
employment requirements and are encouraged to consult our international
employment page http://linguistlist.org/jobs/jobnet.html. This page has been set 
up so that people can report on the employment standards of various countries.

To post to LINGUIST, use our convenient web form at
http://linguistlist.org/LL/posttolinguist.html.


===========================Directory==============================  

1)
Date: 09-Jun-2005
From: Tessa Colich < tcolich at inquira.com >
Subject: Modified Re:  Computational Ling: Programmer, InQuira, San Bruno, USA 

	
-------------------------Message 1 ---------------------------------- 
Date: Mon, 27 Jun 2005 14:04:13
From: Tessa Colich < tcolich at inquira.com >
Subject: Modified Re:  Computational Ling: Programmer, InQuira, San Bruno, USA 
 

This announcement was accompanied by a donation to the LINGUIST List! 

University or Organization: InQuira 
Job Rank: Programmer  
Specialty Areas: Computational Linguistics 


Description:

Technical Support Engineer (Language Processing Support)
Position Summary: 
The Technical Support Engineer provides technical support to customers by
answering complex questions on function, usage and integration of InQuira
products primarily, but not exclusively, dealing with question and answer
accuracy issues. Acting as the primary support liaison between InQuira and
its customers regarding Natural Language and Content issues, the Technical
Support Engineer will work with customers to identify, troubleshoot, and
correct technical issues. Typical issues range from simple usage questions
to complicated debugging of error conditions.

Responsibilities: 
•-Provide level 2/3 support for customers by responding to incoming email,
phone calls and also very occasional rotating beeper coverage
-Perform problem resolution and verification 
-Maintain status of issues in the call tracking system 
-Assist in testing product updates from engineering 
-Provide support for Beta programs 
-Convey customer feedback to the product development group 
-Assist in the development of the InQuira Knowledge Base
-Assist in the development and implementation of e-support tools for use
by InQuira's customers

Requirements:
•-Minimum 3-5 years experience in working with Customers
-Must have Professional experience working with Natural Language
-Processing and/or Rules Based Systems
-Strong troubleshooting and deductive reasoning skills 
-Strong technical communication and customer service skills 
-Ability to work in a team environment to deliver the best solutions to
our clients 
•-Ability to manage multiple tasks simultaneously and work under time
pressures 
•-Ability to clearly document solution status and resolution 
-Experience with different Operating Systems (Windows, Linux..)
-Knowledge and experience of using XML, XSLT, HTML and other Web
technologies - a big plus
•-Bachelor's degree or higher with a major in Computational Linguistics,
Applied Math, or Computer Science.

Address for Applications: 

Tessa Colich 
851 Traeger Ave . Suite 125 
San Bruno, CA 94066 
United States of America  

Application Deadline: 30-Aug-2005 

Contact Information:

jobs at inquira.com





-----------------------------------------------------------
LINGUIST List: Vol-16-1971