19.1303, Jobs: Various Lang & Various Subdisciplines: Support Engineer, SDL Intl

[LINGUIST Network]

LINGUIST List: Vol-19-1303. Thu Apr 17 2008. ISSN: 1068 - 4875.

Subject: 19.1303, Jobs: Various Lang & Various Subdisciplines: Support Engineer, SDL Intl

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1)
Date: 17-Apr-2008
From: Judith de Jong < jjong at sdl.com >
Subject: Various Lang & Various Subdisciplines: Support Engineer, SDL International, Leuven, Belgium

 

	
-------------------------Message 1 ---------------------------------- 
Date: Thu, 17 Apr 2008 12:21:56
From: Judith de Jong [jjong at sdl.com]
Subject: Various Lang & Various Subdisciplines: Support Engineer, SDL International, Leuven, Belgium
E-mail this message to a friend:
http://linguistlist.org/issues/emailmessage/verification.cfm?iss=19-1303.html&submissionid=175825&topicid=7&msgnumber=1  


University or Organization: SDL International 
Department: Support and Maintenance
Job Location: Leuven, Belgium 
Web Address: http://www.sdl.com/

Job Rank: Support Engineer  

Specialty Areas: Applied Linguistics; Computational Linguistics; General Linguistics; Translation 

Required Language(s): Dutch (nld)
                      English (eng) 
                      French (fra) 

Description:

Two Support Engineers
 
Description:

For our Support team in Leuven, Belgium, we are looking for two highly
analytical and articulate individuals to work in a busy team providing
high-quality technical support to our customers. The successful candidates
will thrive in a challenging environment where they will be constantly
gaining knowledge of SDL Trados desktop and server based applications

Key Responsibilities:

- Provide real time responses to our customer support inquiries. 
- Interact with our customers via electronic channels and telephone. 
- Diagnose problem causes and provide solutions. 
- Ensure continuous monitoring of customer issues until they are resolved. 
- Contribute FAQs and articles to the knowledge base. 
- Work closely with development to diagnose bugs and provide patches to
customers. 
- Occasional beta testing of new product releases. 
- Occasional delivery of training to our customers.

Skills & Experience:

- Excellent verbal and written communication skills in English and
French/Dutch. Good command of another language (Italian/Spanish) is an asset. 
- Excellent problem solving skills. 
- Self-motivated and resourceful. 
- Empathy and enthusiasm essential to dealing with difficult customer issues. 
- Ability to quickly adapt to new methodologies and technologies, and work
in a high-pressure environment.
- Preference for working in a cooperative team environment.
- Demonstrated ability and willingness to learn new technology quickly. 
- Good knowledge of common applications and file formats (DOC, RTF, PPT,
XLS, HTML, XML and other DTP formats such as FrameMaker and InDesign). 
- Experience in one or more of the following: MS SQL Database Server;
Internet Information Services/Apache Tomcat; Windows operating systems
(2000, XP, Vista and their respective server versions);.NET; Java. 
- Experience with computer-aided translation software, ideally with SDL
Trados tools, would be a distinct advantage.

Is your background in one of the following areas:

- Experience working in technical support, customer service or call center 
- Degree in computational linguistics, computer science or
translation/linguistics with a focus on computer-assisted/machine
translation and/or terminology management 
- Experience in the localization industry 
- Initial experience with Windows networks and their administration 

Are you interested in? 

- Working in an international environment? 
- Keeping abreast of new technologies? 
- A dynamic career path with exciting prospects? 
- A casual, yet focused work environment? 
- Excellent compensation? 
- New challenges and interesting projects?

Then send your CV and a motivation to the e-mail provided below.


Application Deadline:  (Open until filled)
Mailing Address for Applications: 
	Judith de Jong 
	Philipssite 5 bus 9 
	Leuven, Vlaams Brabant 3001 
	Belgium  
Email Address for Applications: jjong at sdl.com 
Web Address for Applications: http://www.sdl.com/en/company/careers/fullTime/belgium 
Contact Information:
	Judith de Jong 
	Email: jjong at sdl.com 
	Phone: +32 (0)16 30 82 52 





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