19.1438, Jobs: Various Langs & Various Subdisciplines: Support Engineer, SDL ...

[LINGUIST Network]

LINGUIST List: Vol-19-1438. Tue Apr 29 2008. ISSN: 1068 - 4875.

Subject: 19.1438, Jobs: Various Langs & Various Subdisciplines: Support Engineer, SDL ...

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===========================Directory==============================  

1)
Date: 28-Apr-2008
From: Paul Filkin < pfilkin at sdl.com >
Subject: Various Langs & Various Subdisciplines: Support Engineer, SDL Technologies, Copenhagen, Denmark

 

	
-------------------------Message 1 ---------------------------------- 
Date: Tue, 29 Apr 2008 11:45:46
From: Paul Filkin [pfilkin at sdl.com]
Subject: Various Langs & Various Subdisciplines: Support Engineer, SDL Technologies, Copenhagen, Denmark
E-mail this message to a friend:
http://linguistlist.org/issues/emailmessage/verification.cfm?iss=19-1438.html&submissionid=176802&topicid=7&msgnumber=1  


University or Organization: SDL Technologies 
Department: Support
Job Location: Copenhagen, Denmark 
Web Address: http://www.sdl.com

Job Rank: Support Engineer  

Specialty Areas: Applied Linguistics; Computational Linguistics; Translation; CAT Tools

Required Language(s): Danish (dan)
                      English (eng) 
                      Finnish (fin) 
                      Swedish (swe) 

Description:

Customer Support Engineer

This position is based in Copenhagen, Denmark. The specialist works on the
front line supporting our fast-growing customer base in the use of SDL and
TRADOS products.

Start date: ASAP

What does the position involve? 

You must be a highly analytical and articulate individual who will work in
a busy team providing high-quality technical support to our customers. The
successful candidate will thrive in a challenging environment where they
will be constantly gaining knowledge of SDL's desktop and server based
applications.

Key Responsibilities:
- Provide real time responses to our customer support inquiries.
- Interact with our customers via electronic channels and telephone.
- Diagnose problem causes and provide solutions.
- Ensure continuous monitoring of customer issues until they are resolved.
- Contribute FAQs and articles to the knowledge base.
- Work closely with development to diagnose bugs and provide patches to
customers.
- Occasional beta testing of new product releases.
- Occasional delivery of training to our customers.

Skills & Experience:
- Excellent verbal and written communication skills in English. Finnish or
Swedish essential, Danish an advantage.
- Excellent problem solving skills.
- Self-motivated and resourceful.
- Empathy and enthusiasm essential to dealing with difficult customer issues.
- Ability to quickly adapt to new methodologies and technologies, and work
in a high-pressure environment.
- Preference for working in a cooperative team environment.  
- Demonstrated ability and willingness to learn new technology quickly.
- Good knowledge of common applications and file formats (DOC, RTF, PPT,
XLS, HTML, XML and other DTP formats such as FrameMaker and InDesign).
- Experience in one or more of the following: MS SQL Database Server;
Internet Information Services/Apache Tomcat; Windows operating systems
(2000, XP, Vista and their respective server versions); .NET; Java.
- Experience with computer-aided translation software, ideally with SDL
Trados tools, would be a distinct advantage.

Is your background in one of the following areas? 
- Experience working in technical support, customer service or call center 
- Degree in computational linguistics, computer science or
translation/linguistics with a focus on computer-assisted/machine
translation and/or terminology management
- Experience in the localization industry 
- Initial experience with Windows networks and their administration 

Are you interested in? 
- Working in an international environment?
- Keeping abreast of new technologies?
- A dynamic career path with exciting prospects?
- A casual, yet focused work environment?
- Excellent compensation?
- New challenges and interesting projects?


Application Deadline:  (Open until filled)
	  
Email Address for Applications: recruitment.support at sdl.com 
Web Address for Applications: http://www.sdl.com/en/company/careers/fullTime/denmark/ 
Contact Information:
	Paul Filkin 
	Email: pfilkin at sdl.com 





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LINGUIST List: Vol-19-1438