22.4113, Jobs: Text/corpus Ling: Computational Linguist, RightNow Technologies

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LINGUIST List: Vol-22-4113. Thu Oct 20 2011. ISSN: 1069 - 4875.

Subject: 22.4113, Jobs: Text/corpus Ling: Computational Linguist, RightNow Technologies

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===========================Directory==============================  

1)
Date: 20-Oct-2011
From: Andrea Marston [andrea.marston at rightnow.com]
Subject: Natural Language Processing; Computational Linguistics; Text/corpus Linguistics: Computational Linguist, RightNow Technologies, Amsterdam, Netherlands


-------------------------Message 1 ---------------------------------- 
Date: Thu, 20 Oct 2011 16:41:51
From: Andrea Marston [andrea.marston at rightnow.com]
Subject: Natural Language Processing; Computational Linguistics; Text/corpus Linguistics: Computational Linguist, RightNow Technologies, Amsterdam, Netherlands

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University or Organization: RightNow Technologies 
Job Location: Amsterdam, Netherlands 
Web Address: http://www.rightnow.com
Job Rank: Computational Linguist  

Specialty Areas: Computational Linguistics; Text/Corpus Linguistics; Natural Language Processing


Description:

RightNow Technologies is seeking a Computational Linguist, fluent in German 
and English, with experience in a software development environment for its 
location in Amsterdam, NL. As a Computational Linguist at RightNow, you will 
help drive development and delivery of our question and answer product, 
Intent Guide. You will also work directly with RightNow Research to continue 
to push Intent Guide functionality to the next level. Intent Guide is an efficient 
way to engage with self-service consumers online, shaping next generation 
customer experiences. This powerful solution identifies the intent behind the 
query to eliminate irrelevant search results and get to the high value answers 
that customers are seeking. Contextual offers are delivered with the answers 
to help customers get more out of each interaction. Fast and accurate results 
will improve customer satisfaction, increase customer loyalty and drive higher 
conversion.

This is a permanent position at 40 hours/week.

Essential Duties and Responsibilities:
-  Building tools and automating process to improve matching for question 
and answer technology 
-  Experience interfacing with customers, both onsite and via email 
-  Must have a keen interest in supporting Sales and dynamic Product 
Management initiatives 
-  Experience leveraging statistical methods in natural language engineering 
to build automated semantic search engines 

Essential Knowledge, Skills, Abilities, and Background:
-  Fluency in English and German required; fluency in Dutch preferred 
-  3+ years experience with relational databases 
-  Scripting in Python and/or Perl 
-  3+ years in a software production environment (R&D) 
-  3+ years of industry experience in corpus and computational linguistics 
(dictionary creation, list management, corpus acquisition, tagging, kb 
management) 
-  Experience with statistical methods in natural language engineering 
-  Experience in a Unix/Linux environment 
-  Advanced coursework in computational linguistics 
-  Good to have: C++ programming experience


Application Deadline:  (Open until filled)
	  
Email Address for Applications: emeajobs at rightnow.com 
Contact Information:
	Andrea Marston 
	Email: andrea.marston at rightnow.com 




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