interesting quote for channel agnostic

[David Barnhart]

"What we have done is what a lot of the analysts are saying is going to be
the way things are going to happen in the future, and that is to be truly
channel agnostic," said David Espenschied, senior vice president of Internet
marketing. "We don't care whether people call us or contact us through the
Web or walk into one of the branches." Mark Hamstra, "Countrywide Trains
Agents to Handle Online Calls," TeleServices News (Nexis), October 11, 1999

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