video but no audio

Thu Feb 2 06:14:41 UTC 2017

no audio in Windows Media Player... will work on video format. thank you.

Joyce M

JOCELYN CHRISTINA B. MARZAN, PhD
Dean
College of Allied Medical Professions
University of the Philippines - Manila
UP Manila Compound, Pedro Gil St, Ermita, Manila 1000 Philippines

tel +63 2 526 5867
mobile +63 917 591 3471

Associate Professor, Dept. of Speech Pathology, UPM CAMP
Certification of Clinical Competence in Speech-Language Pathology from ASHA
Certified Speech Pathologist, Philippines Association of Speech Pathologists

On Thu, Feb 2, 2017 at 2:05 PM, Leonid Spektor <spektor at andrew.cmu.edu>
wrote:

> Joyce,
>
>     Apple has stopped supporting Windows 10, so QuickTime shouldn't be
> used on Windows 10. CLAN uses Windows Media Player instead. Try playing
> your video file using PC Windows Media Player. If it can't play it, then
> CLAN will not play it either and you might need to convert your video file
> to h.264 encoding MP4 format. You can see the video settings that will work
> on Windows 10 on our web site "http://www.talkbank.org/info/dv.html"
> <http://www.talkbank.org/info/dv.html> under section "H.264 Video Format".
>
> Leonid.
>
>
> On 02-02-17 00:48, Jocelyn Christina Marzan wrote:
>
> [image: Inline image 1]
>
> Joyce M
>
> JOCELYN CHRISTINA B. MARZAN, PhD
> Dean
> College of Allied Medical Professions
> University of the Philippines - Manila
> UP Manila Compound, Pedro Gil St, Ermita, Manila 1000 Philippines
>
> tel +63 2 526 5867 <(02)%20526%205867>
> mobile +63 917 591 3471 <0917%20591%203471>
>
> Associate Professor, Dept. of Speech Pathology, UPM CAMP
> Certification of Clinical Competence in Speech-Language Pathology from ASHA
> Certified Speech Pathologist, Philippines Association of Speech
> Pathologists
>
> On Thu, Feb 2, 2017 at 1:40 PM, Leonid Spektor <spektor at andrew.cmu.edu>
> wrote:
>
>>
>> What OS are you using? The latest CLAN for Windows PC no longer uses
>> QuickTime, so if you are using PC try to uninstall QuickTime. The best
>> thing would be for you to transfer your video file to us for testing. There
>> are a lot of reason why audio might not play and they heavily depend on
>> what OS you are using. You can use web site
>> "https://talkbank.wetransfer.com" <https://talkbank.wetransfer.com> to
>> transfer video file to us.
>>
>> Leonid.
>>
>>
>> On 02-02-17 00:12, Jocelyn Marzan wrote:
>>
>> when I open a chat file using the 29 Oct 2016 version of CLAN, and I
>> click "Mode -> continous playback" the corresponding video file opens and
>> plays... but there is no sound.
>>
>> i can open the same file in QuickTime outside of CLAN and play it. I get
>> both audio and video then.
>>
>> I tried updating quicktime, but it is up to date. I updated CLAN to the
>> 26 Jan 2017 version, but still have the same problem...
>>
>> any suggestions about what I need to tweak? Thanks,
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