Audio file issue

[Mary Joukhador]

Thank you so much, I really appreciate it! 

On Monday, January 8, 2018 at 4:36:15 PM UTC+11, Leonid Spektor wrote:
>
> You can check and change the format using sound/audio editor. I am not 
> familiar with PC application that edit audio file, but I am sure if you 
> google sound or audio file editors you will get a lot of choices. Apple's 
> iTunes can change file formats and Audacity audio editor and recorder 
> application can too and is free.
>
> On older Windows systems you can use QuickTime application to check and 
> change audio file format. Windows 10 no longer supports QuickTime though.
>
>
> Leonid.
>
> On Jan 7, 2018, at 23:27, Mary Joukhador <crunchiem... at gmail.com 
> <javascript:>> wrote:
>
> Hi Leonid,
>
> How can I check those aspects of the file? In documents, it looks exactly 
> the same as all the others that have worked. If CLAN doesn't support them 
> due to the Hz rate is it possible to change the audio file for it to work?
> It's likely there's something that CLAN doesn't support in these two audio 
> files only because I have 10 others that consistently work just fine. 
>
> Thank you,
> Mary
>
> On Monday, January 8, 2018 at 3:07:03 PM UTC+11, Leonid Spektor wrote:
>>
>> Mary,
>>
>> Do you get the same error message when you try to attach audio file to 
>> data file that worked before? It is possible that your new audio file's 
>> .wav format is not supported by CLAN. CLAN support only non-compressed 8 or 
>> 16 bit and 8, 11, 16, 22, 24, 32, 44 or 48kHz rate .wav files.
>>
>> If your new .wav file is the same as your previous .wav files and meets 
>> format supported by CLAN, then may be CLAN got into a bad state and you 
>> should quit CLAN completely and re-start it again. if it still fails try to 
>> reboot your computer.
>>
>>
>> Leonid.
>>
>> On Jan 7, 2018, at 22:13, Mary Joukhador <crunchiem... at gmail.com> wrote:
>>
>> Hi,
>>
>> I have done a few transcriptions and was able to easily attach the audio 
>> file by making sure titles were the same and hitting F5, however, I've now 
>> started a new one and I get this warning when I press F5 even though I've 
>> done everything the same way. It's not just with this audio file as I've 
>> tried it with a different one and it's the same issue. I've also tried 
>> renaming, using a different computer, and moving around the files.
>>
>> I can't work out what's wrong as I'm doing everything the same way as the 
>> last 6 I've done. I've attached a picture warning. 
>>
>> Thanks in advance,
>> Mary
>>
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