Help please!

[David McFarlane]

Mary,

Stock reminder:  1) I do not work for PST.  2) PST's trained staff 
takes any and all questions at 
http://support.pstnet.com/e%2Dprime/support/login.asp , and they 
strive to respond to all requests in 24-48 hours (although current 
estimates are more like 10 days) -- this is pretty much their 
substitute for proper documentation, so make full use of it.  3) If 
you do get an answer from PST Web Support, please extend the courtesy 
of posting their reply back here for the sake of others.

That said, here is my take...

Is this an existing installation of EP that used to work on your 
laptop but now quit working with this error message?  Or is this a 
new installation of EP on your laptop that you have not yet gotten to 
work at all?  What version of EP?  What OS?  In what sense have the 
"associated drivers" been "successfully installed", given that your 
error message indicates the opposite?

Just a thought for now -- sometimes an EP installation just gets 
messed up, especially when trying to install one version over 
another.  Sometimes you have to start by doing a full uninstall of 
EP, and in severe cases that means going into the Windows registry 
and manually deleting all traces of EP (what writer Jerry Pournelle 
calls "nuke from orbit"), a job best left to Windows masters.

-- David McFarlane, Professional Faultfinder
"For a successful technology, reality must take precedence over 
public relations, for nature cannot be fooled."  (Richard Feynman, 
Nobel prize-winning physicist)


>I'm having a problem that I can not seem to figure out, and am
>respectfully requesting some direction. When attempting to run a
>script, I receive the following error message:
>
>Run-time Error (Line 361) 10055: Unable to communicate with the Port I/
>O device driver
>Error:0x00000000
>Please ensure the Port I/O device driver is installed
>
>I've modified E-Prime on my laptop and successfully installed all the
>associated drivers; however, I am still getting the same error. I'd
>deeply appreciate any input and guidance you can offer - many thanks!
>
>Blessings,
>
>Mary

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