Obscuring Black Software/Hardware Issue in E-Run

[David McFarlane]

Stock reminder:  1) I do not work for PST.  2) PST's trained staff 
takes any and all questions at 
http://support.pstnet.com/e%2Dprime/support/login.asp , and they 
strive to respond to all requests in 24-48 hours (although current 
estimates are more like 10 days) -- this is pretty much their 
substitute for proper documentation, so make full use of it.  3) If 
you do get an answer from PST Web Support, please extend the courtesy 
of posting their reply back here for the sake of others.

That said, here is my take...

1) Offhand, I would suspect a video driver issue.  Did this start 
after last Tue (8 Jun 2010)?  Note that the second Tuesday of the 
month is when Microsoft releases its monthly updates, and sometimes 
this breaks things.  You might try using System Restore to roll your 
system back to a configuration before last Tue.

2) Windows 7 64-bit?  In that case, all bets are off!  If you want to 
do anything serious with E-Prime, then you have to get a computer 
that runs good old Windows XP.  PST staff should have told you this.

-- David McFarlane, Professional Faultfinder
"For a successful technology, reality must take precedence over 
public relations, for nature cannot be fooled."  (Richard Feynman, 
Nobel prize-winning physicist)


At 6/12/2010 09:19 AM Saturday, you wrote:
>I have contacted PST about this issues, and they have not yet had the
>time to look at it on Friday or the weekend. The phone tech I spoke to
>really has no idea.
>
>All of a sudden I am finding that the display in E-RUN is now being
>nearly entirely covered but a obscuring black box border with covers
>all but a little bit of the text in the middle.
>
>This happened after a downloaded and ran the counterbalance example;
>though I doubt it is related.
>
>Now every e-prime experiment I run has this problem, EVEN the basic
>(professional) file generated from New.
>
>I talked to tech support online, and they suggested is use your
>MSCONFIG walkthrough to remove any other programs that might be
>effecting E-Prime while it E-Runs. I currently have all external
>programs off, and the issue remains. This also was not even a problem
>with the same computer a few days ago.
>
>I have attached a picture of what it looks like while running
>Basic(prof) generated new file.
>
>http://yfrog.com/eu0611001601aj
>
>http://yfrog.com/9h0611001601j
>
>I am using windows 7 64 bit.

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