E-Prime srbox will not open on two Dell computers

[Michiel Spape]

Hi,
Generally, you probably want to check with PST - they should be able to help out. I do not think it is anything to do with Dell, as such - my ancient (I think, about 7/8 years old by now) latitude has never got into problems with e-prime, despite nowadays running win7 (a mistake on my part, it's really far too old for that). I am, however, somewhat in awe that it ran on a 64-bit win7 pc! Anyway, two thoughts:
- check in device manager whether the uncertified "unknown" sr-box driver is actually there. Some better coding on PST's part should have integrated it a bit better in Windows, but you can't expect too much for a couple of hundreds of dollars and many years of development, I suppose... Is it there? You could try reinstalling E-Prime. 
- If you turn the SR-box off and on (all lights should then be on), and run e-prime, is the thing detected or does it immediately come up with the error?
- I've found, often enough, that the specific IRQ port of the serial port can be a problem. There was something, if memory serves, in the issue that E-Prime only uses the first 4 IRQ ports or some such. A long bit of the Cedrus response box installation help went into getting it to work in such a way that the IRQ is valid for E-Prime. In short, however, 1) check in device manager whether the SRbox is in fact on a port between 1 and 4. If not, then depending on the number of devices installed, you could try disabling a few, see if that helps.
- You might first want to figure out whether your serial port communication actually works; the SRbox isn't all that sophisticated. Sometimes they are disabled in the BIOS or windows.

Anyway, sorry about the mess of suggestions, hope one of them is of help to you.
Best,
Mich


Dr. Michiel M. Sovijärvi-Spapé
Research Fellow
Perception & Action group
University of Nottingham
School of Psychology
www.cognitology.eu


-----Original Message-----
From: e-prime at googlegroups.com [mailto:e-prime at googlegroups.com] On Behalf Of Arron Metcalfe
Sent: 11 November 2011 19:53
To: E-Prime
Subject: E-Prime srbox will not open on two Dell computers

I cannot get e-prime to open the 200A srbox on two Dell computers. The
first was a desktop Vostro 32-bit running Windows 7 professional. The
srbox failed to open with either a serial port connection or a serial
to usb converter connection. I reinstalled the drivers, and the entire
e-prime program. I carefully checked that the correct port was
selected in the e-prime program. The error message received is the
standard unable to open error number 10051. I had the same problem
with another Dell computer, a 32-bit Latitude E5410 laptop running
Windows 7 professional. After this, I was able to get the srbox to
work on a 64-bit Thinkpad T410 running Windows 7 professional. I could
not find a specific solution on the forums or in the support pages for
what appears to be a Dell specific error. Can you help?

Thanks,

Arron Metcalfe
Post Doc

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