E-Run program not working on Windows 7, works on XP computer the files were compiled on.

[David McFarlane]

Weighing in, although I don't have much to offer...

First, Janet, thanks for your story about having better success using 
a full installation of EP instead of the "subject-running" 
installation.  This confirms what I have said elsewhere -- as long as 
you have a full license for EP, you should *always* do a *full* 
installation, never do the "subject-running" installation.  I do not 
understand why anyone (with a full license) ever does a 
"subject-running" installation instead of a full one, the full 
installation has no disadvantage while providing several advantages.

Next, cjp87, if you search this Group or the PST Forum for threads on 
Vista, Windows 7, or more specifically Vista/Windows 7 plus sound or 
movies, you will find that EP2 has had trouble with sound and movies 
under Vista/7 from the beginning.  By contrast, sound works fine for 
EP1 under Vista/7, and sound & movies seem OK for EP2 under XP.  So 
around here, whenever we get a new PC to use for running subjects, 
although it comes with Window 7 we immediately reformat it for 
XP.  We still use Windows 7 for *developing* EP programs, but not for 
running subjects (except possibly for tasks that do not use sound or 
movies).  Maybe sound & video will finally get fixed in the upcoming 
release of EP2.0.10.x, but I am not holding my breath.

But you have now gone further (thanks!) and confirmed that you can 
get the same error on another XP machine, so this seems to not be a 
Vista/7 problem.

I do wonder about putting the movie files in a "dropbox shared 
folder", probably because I do not understand DropBox enough.  I 
would want the files to live locally on each computer, and not have 
to access them over a network connection at runtime.

But the error message of "File Name on MovieDisplay has not been set" 
makes it sound like it does not even get as far as looking for the 
file, that does sound like the MovieDisplay object does not even have 
a file name to work with, which as you say is really weird.  I might 
have also suspected a codec problem, which is very common, but again 
this error message seems to come before you have a chance to have a 
codec problem.  And to be sure, I also looked for the "11045" 
message, and like you drew a blank.

Anyway, this all leads up the advice that I usually lead with -- take 
this up PST Web Support at 
http://support.pstnet.com/e%2Dprime/support/login.asp -- they strive 
to respond to all requests in 24-48 hours, and this is pretty much 
their substitute for proper documentation, so make full use of 
it.  And then please post back here with the results.

In the meantime, if it were me and I wanted to do further debugging, 
I would try to find some way to have EP show me what file name it 
*thinks* it is sending to the MovieDisplay, although offhand I can't 
think of how to do that.  Or, with your stripped-down test version, 
use the file browser in MovieDisplay to directly put the file name 
right in explicitly.  Or, try putting the file into the same folder 
as your program instead of in a subfolder, and see if that makes any 
difference.

Good luck,
-- David McFarlane, Professional Faultfinder


At 9/26/2011 08:05 AM Monday, Janet Trammell wrote:

>I had a similar problem, where I could not get e-run  2.0 to work on 
>windows 7. I tried everything I and eprime support could think 
>of.  In the end, the only thing that worked was installing the 
>entire eprime suite, not just e-run, on all of the testing 
>computers.  I have no idea why that suddenly made e-run work fine, 
>especially since I only use e-run and don't open e-studio or other 
>programs (except for once when I first installed it on each 
>computer) , but it solved all the problems.
>Janet
>On Sep 23, 2011 6:16 PM, "cjp87" 
><<mailto:cjp872 at gmail.com>cjp872 at gmail.com> wrote:
> > The problem seems to occur when it tries to load a video (the program
> > runs up until that point). Upon switching to the video frame, the
> > program fails with an error code "11045, File Name on MovieDisplay has
> > not been set". The problem with this is that the filename (and path)
> > is set and identical on all computers, and it works on my one XP
> > computer, but does not on the three Windows 7 computers I tried it on.
> > Unfortunately, I need to use the three Windows 7 computers to run
> > participants next week, up to three at a time.
> >
> > I know I don't have a ton of details, but it seems that the problem is
> > related to the operating system. E-prime worked just fine last
> > semester on these computers, but I didn't try to load any videos in e-
> > prime for those studies.
> >
> > Has anyone come across this problem before? Is there anything I can
> > add that will help you guys understand what's going on?

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