TET package not listed as an available package in properties - can't add to e-prime

[Ryan Whitfield]

Hi Cathy,

You are not seeing the package files because the version of EET you are using is incompatible with the version of E-Prime. I recommend registering your EET serial number on the PST web support site so that you have access to the SP1-compatible version of EET (build 2.0.2.41 I believe). If you don't have a EET serial number, create a support request and we can retrieve it for you.

Ryan Whitfield

> On Apr 4, 2014, at 2:14 PM, "csmit141 at kent.edu" <teachsmith at gmail.com> wrote:
> 
> We have a strange mystery.
> 
> We are just beginning to work with Tobii and e-prime 2. We installed the e-prime for Tobii extensions (2.0.1.10 from disk). We are running e-prime 2.0 release 2.0.10.353 and Studio is 2.0.10.248.  
> 
> The first time we installed we could see the package and we added it to e-prime. This allowed us to see the Tobii device on the device list and chose it to make it available. We were able to run the sample experiment. 
> 
> We rebooted the machine and now the package is not listed to add in the object properties dialog box, in the packages tab. The TET is in the device list but cannot be selected (error message says "nothing selected"). We can add devices that are not connected. The TET server is connected and working.   
> 
> We tried the whole setup on another machine, this time we never saw the package in the package list. We uninstalled and reinstalled on the original machine and there is still no package listed. 
> 
> We can see the package file for TET and the TET dll in the device directory. All this is in this path:  PST>E-Prime 2.0>Program>Packages>TET.
> 
> E-prime properties dialog seems to not know where the extensions are located.  We noticed that we were not asked to supply any sort of serial number for the extensions. We are baffled. 
> 
> Does anyone have a suggestion for getting around this mystery? Any help much appreciated.
> 
> Best,
> Cathy Smith and Alison Dickerhoof
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