TOC: Language Policy Vol 8, No 1 (2009)

Harold Schiffman hfsclpp at
Tue Mar 17 17:24:18 UTC 2009

Language Policy Vol 8, No 1 (2009)

Publisher: Springer

Journal Title: Language Policy
Volume Number: 8
Issue Number: 1
Issue Date: 2009

Subtitle: Global Connections: Language Policies and International Call Centers

Main Text:

Table of Contents:

Global connections: language policies and international call centers
Author(s) Kendall A. King
Page 1 - 3

Original Paper
Linguistic globalization and the call center industry: Imperialism, hegemony or
Author(s) Selma K. Sonntag
Page 5 - 25

Original Paper
Marketing, management and performance: multilingualism as commodity in
a tourism
call centre
Author(s) Alexandre DuchĂȘne
Page 27 - 50

Original Paper
Threats to the sustainability of the outsourced call center industry in the
Philippines: implications for language policy
Author(s) Eric Friginal
Page 51 - 68

Original Paper
Outsourcing, globalizing economics, and shifting language policies: issues in
managing Indian call centres
Author(s) Brian Morgan, Vaidehi Ramanathan
Page 69 - 80

Book Review
Anne Pauwels, Joanne Winter and Joseph Lo Bianco (eds): Maintaining Minority
Languages in Transnational Contexts (Palgrave Studies in Minority Languages and
Author(s) Sue Fox
Page 81 - 83

Book review
Monica Heller: Linguistic Minorities and Modernity: A Sociolinguistic
Ethnography (2nd Edition)
Author(s) Ameena Ghaffar-Kucher
Page 85 - 87

Questions for ...
Questions for Robert Cooper
Author(s) Elana Shohamy
Page 89 - 94

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