[lg policy] Using Professionally Trained Interpreters To Increase Patient/Provider Satisfaction: Does It Work?

[Harold Schiffman]

[snip]


Mathematica Policy Research:

Using Professionally Trained Interpreters To Increase Patient/Provider
Satisfaction: Does It Work? – The researchers compared the reported
satisfaction by patients and providers following visits when
interpreter services from a professionally trained medical interpreter
were used to those when the emergency room's telephone language line
or ad hoc interpreter services were used. Ninety-six percent of
patients who received the professionally trained medical interpreter
reported being "very satisfied" with their ability to communicate with
their provider compared to 23 percent who received the other services.
Similar results were reported in triage nurses, doctors and discharge
nurses. (Bagchi et al., Feb. 2010).

http://www.kaiserhealthnews.org/Daily-Reports/2010/February/26/KHN-Research-Roundup.aspx
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