[lg policy] bibliog. item: Language Policy: How do organisations ensure that instructive texts are written in a language that is under stood by their end users?

[Harold Schiffman]

Language Policy: How do organisations ensure that instructive texts
are written in a language that is under stood by their end users?
by Karen M. Lauridsen

Abstract
Like any other text, instructive texts function within a given
cultural and situational
setting and may only be available in one language. However, the end
users may not be
familiar with that language and therefore unable to read and
understand the instructions.
This article therefore argues that instructive texts should always be
available in a
language that is understood by the end users, and that a corporate communication
policy which includes a language policy should ensure that this is in
fact the case for
all instructive texts.

More at:
-- http://download2.hermes.asb.dk/archive/download/Hermes-40-7-net-Lauridsen.pdf
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