[lg policy] South Africa: Gauteng Enterprise Propeller Language Policy

[Harold Schiffman]

Language Policy
1. Introduction

Section 63(1) of the National Credit Act, Act 34 of 2005 (“the Act”) states that
“a consumer has a right to receive any document that is required in terms of
the Act in an official language that the consumer reads or understands, to the
extent that is reasonable having regard to usage, practicality,
expense, regional
circumstances and the balance of the needs and preferences of the population
ordinarily served by the person required to deliver that document”.

Gauteng Enterprise Propeller (GEP) is a provincial public entity established in
terms of section 2 of the Gauteng Enterprise Propeller Act, Act 5 of 2005, of
the Gauteng Provincial Legislature. GEP is also listed as a Schedule 3C entity
of the Public Finance Management Act, Act 1 of 1999, as amended. GEP as a
credit provider (NCRCP3669) was required as a condition of its registration
requirements, to submit its language proposal taking cognizance of the criteria
as set out in section 63(1).

2. GEP’s Language Policy

2.1 GEP proposes to provide support to the customer and documentation that is
required to be delivered to the customer in terms of the Act, be made available
in the following three (3) languages: English, isiZulu and Setswana.

2.2 GEP will provide credit agreements in English. The summary of the salient
terms of the written credit agreements in each of isiZulu and Setswana will be
provided within three (3) months of the approval of GEP’s language proposal
with a clause in the direct translation to the effect that the English
version will
be the only legally enforceable agreement.

2.3 GEP will provide pre-agreement statements and quotations in English, isiZulu
and Setswana within three (3) months from date of approval of GEP’s
language proposal. Within twenty four (24) months of approval of GEP’s
language policy, GEP will provide quotations in all eleven official languages.
2.4 GEP will provide enforcement notices in terms of section 129 in English,
isiZulu and Setswana within three (3) months from the date of approval of
GEP’s language policy proposal. Within twenty four (24) months of approval
of GEP’s language policy, GEP will provide enforcement notices in all eleven
official languages.

2.5 GEP’s marketing and advertising material are currently in English. GEP will
provide marketing and advertising material in IsiZulu and Setswana within
three (3) months from the date of approval of GEP’s language policy proposal.
GEP will provide marketing and advertising material in various official
languages as required by various marketing and advertising campaigns.
2.6 GEP’s internet access is available in English and this will be the
case for the
foreseeable future.

2.7 GEP branch and satellite offices provide support in the three proposed
languages (English, isiZulu and Setswana), although we will try to assist
clients in all the official languages.

2.8 In so far as documents required to be furnished under the Act will
be provided
in English, and summaries provided in the other proposed languages, this will
be done to the extent that it is practical and reasonable. Any document
requiring the client’s signature will be in English.

https://mail.google.com/mail/?ui=2&view=bsp&ver=ohhl4rw8mbn4

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