[lg policy] South Africa: VKB Language Policy

[Christina Paulston]

I can manage Freestate cooperative but what is " Beperk"  in English?
CBP



On Jul 10, 2011, at 12:06 PM, Harold Schiffman wrote:

> VKB Language Policy
> 1. Objectives and Field
>
> The objectives of this policy document is to explain policy principles
> with regard to the use of language in all internal and external
> communication of the VKB.
> 2. Policy Principles
>
> Paragraph(5) (a) (i) of chapter 1 of the Constitutional Provisions of
> the Constitution of the Republic of South Africa, Act 108 of 1996,
> states that the Pan South African Language Board  (PANSALB), which was
> established by national legislation, inter alia "must create and
> promote conditions for the development and use of all official
> languages".
>
> Any one of the official languages of South Africa may therefore be
> used in order to reach the business objectives of the VKB. The group's
> choice of language depends on the said objective as well as on the
> conditions and legislative requirements.
>
> The main principles of this policy are as follows:
> 2.1 Written Language
>
> Written language includes but is not limited to the following:
> 2.1.1 Internal communication and the keeping of records
>
> For cost-effective reasons, the internal language of communication and
> the keeping of records of the VKB is Afrikaans. For this reason all
> communication material, including manuals, circulars and letters are
> issued in Afrikaans only, as an alternative the preferential language
> of the parties will be used.
> 2.1.2 Reporting
>
> In the event where the VKB is obliged to communicate with, for
> example, external parties, it will be done in the preferential
> language of the parties. Should the VKB in general communicate  with
> its contributing experts, the group will use Afrikaans mainly, but
> where applicable, the other official language will be used.
> 2.2 Verbal Communication
>
> In the event of verbal communication the VKB's policy means that a
> client will be served in the language of his choice if, at the branch
> concerned, there is a person available who (1) understands and is able
> to to speak the language; (2) understands the product or service and
> (3) is indeed available at that specific time. If not, English will be
> used. From a marketing and business point of view, branches shall take
> the main languages used in their respective areas into account when
> personnel is appointed.
>
> http://www.vkb.co.za/index.php/en/about-us/language-policy
>
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