[Lgpolicy-list] [lg policy] UK: 'English only' rule at Lidl shops sparks Welsh row

[Harold Schiffman]

'English only' rule at Lidl shops sparks Welsh row
[image: A Lidl store] Lidl says it wants all staff and customers to feel
included
 Continue reading the main story
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 Staff at Lidl supermarkets are being stopped from speaking any language
other than English in their UK stores - including Welsh.

The retailer said its policy is for staff to speak in English to customers,
irrespective of their native language.

It comes after two staff members in Scotland were banned from speaking
Polish to each other on their tea break.

The store said it was to ensure all its staff and customers "felt
comfortable".

"It is Lidl UK company policy that staff speak in English to customers,
irrespective of their native language," the company told the BBC
Welsh-language website Cymru Fyw <http://www.bbc.co.uk/cymrufyw>.

"This is for the benefit of all our customers as well as our staff to
ensure a comfortable environment where all feel included.

"However, it goes without saying that our staff are able to assist a
customer by conversing in their native tongue, if the customer is unable to
speak any English."
Legality questioned

The Welsh Language Society (Cymdeithas yr Iaith) said the policy was
"appalling".

Its chairman, Jamie Bevan, added that "since the Welsh language bill was
passed four years ago, it is illegal to stop staff from speaking to
customers in Welsh".

Welsh Language Commissioner Meri Huws said she will respond in due course.

The Welsh government said: "The Welsh language has official status in
Wales, and there are provisions in the Welsh language measure to protect
people's freedom to use the language.

"The Welsh language commissioner has the power to investigate any
allegations of this and can produce reports for Welsh ministers to
consider."
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http://www.bbc.com/news/uk-wales-29956188

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