[lg policy] Accent with 'empathy' helps Newport win contact centre jobs

Dave Sayers dave.sayers at cantab.net
Wed May 10 03:33:19 EDT 2017

Interesting story about a funeral call centre which has been located in Wales because 
the local accent has been deemed comforting: https://goo.gl/1CcjPS, 


Dr. Dave Sayers, ORCID no. 0000-0003-1124-7132
Senior Lecturer, Dept Humanities, Sheffield Hallam University | www.shu.ac.uk
Honorary Research Fellow, Cardiff University & WISERD | www.wiserd.ac.uk
dave.sayers at cantab.net | http://shu.academia.edu/DaveSayers
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