[lg policy] Tamil Nadu rolls out e-Governance policy

Harold Schiffman haroldfs at gmail.com
Wed Jan 3 10:21:03 EST 2018

 Tamil Nadu rolls out e-Governance policy

By T Muruganandham <http://www.newindianexpress.com/author/T-Muruganandham>
  |  Express News Service  |   Published: 03rd January 2018 02:32 AM  |

Last Updated: 03rd January 2018 07:26 AM  |   A+A A-   |

Chief Minister of Tamil Nadu Edappadi K Palaniswami. | File EPS Photo

CHENNAI: The Tamil Nadu government on Tuesday rolled out an ambitious
e-Governance Policy 2017, which enables public, government and commercial
establishments to get all their services through digital mode.

The policy aims at achieving this through a multi-pronged approach -
promotion of proactive delivery of online services to citizens, increase in
the level of penetration of broadband connectivity, to ensure the use of
Tamil language and Tamil unicode standard, encouraging m-Governance to use
mobile technology for providing services to citizens and making
e-governance applications suitable to differently-abled citizens.
Chief Minister Edappadi K Palaniswami released the policy at a simple
function at the Secretariat and Information Technology Minister M
Manikandan received the first copy.

Establishing an integrated environment for delivering seamless Government
to Citizen (G2C), Government to Employee (G2E), Government to Government
(G2G) and Government to Business (G2B) services in a cost-effective manner,
besides increasing productivity levels within government are some of the
key objectives of the policy.

A State-level apex committee for e-Governance headed by the Chief Secretary
would be formed for periodic review of the implementation of the policy and
would provide necessary guidelines for its implementation. The departments
would earmark 0.5 per cent of their annual budget for e-Governance and
would be encouraged to increase the same to three per cent in a phased
manner over a period of five years.

“Considering the mobile phone penetration among the people, all
departments  would ensure that their applications are compatible to mobile
access and utilise the common mobile infrastructure provided by Government
of India and the State government like Mobile Service Delivery Gateway
(MSDG) etc. Mobile applications will be developed in English and Tamil
Language using open standards, to the extent possible. The State Portal and
Government Departmental Portals will be made ‘mobile compliant’ in due
course,” the policy said.

The policy made it clear that the departments would ensure use of Open
Source and Open Standard technologies for software development, unless the
use of proprietary technology is unavoidable. This would enable respective
departments to prevent vendor lock-in, unnecessary cost on user licences
and long-term cost liabilities.

The policy also envisaged setting up of Knowledge Management Facility that
would maintain Project Management Information System (PMIS) related to
e-Governance projects in the State. Public Private Partnership would be
encouraged in e-Governance projects in the State to the extent possible.
Social media will be leveraged to increase the awareness on delivery of
services to citizens.

To promote paperless office and to increase the efficiency of office work,
e-Office Application will be implemented in all government offices
throughout the State. Steps will be taken to ensure that government
files/documents/records are made available in a digitized form and are
easily accessible to those authorised for access. To enable proper
identification and authentication of electronic transactions, use of
digital signatures / e-Sign facility for online processing would be

State Resident Data Hub (SRDH), an integrated framework which provides a
unique centralised database of citizens with Aadhaar linkage would be
integrated with all e-Governance applications wherever possible. The State
would also come up with a framework for using Aadhaar for the State
government schemes, the policy said.


 Harold F. Schiffman

Professor Emeritus of
 Dravidian Linguistics and Culture
Dept. of South Asia Studies
University of Pennsylvania
Philadelphia, PA 19104-6305

Phone:  (215) 898-7475
Fax:  (215) 573-2138

Email:  haroldfs at gmail.com

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