16.3427, Books: Discourse Analysis/Pragmatics: Zhu/Baker et al

Thu Dec 1 16:43:07 UTC 2005

LINGUIST List: Vol-16-3427. Thu Dec 01 2005. ISSN: 1068 - 4875.

Subject: 16.3427, Books: Discourse Analysis/Pragmatics: Zhu/Baker et al

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1)
Date: 22-Nov-2005
From: Paul Peranteau < paul at benjamins.com >
Subject: Written Communication Across Cultures: Zhu 

2)
Date: 22-Nov-2005
From: Paul Peranteau < paul at benjamins.com >
Subject: Calling for Help: Baker, Emmison, Firth (Eds) 

-------------------------Message 1 ---------------------------------- 
Date: Thu, 01 Dec 2005 11:39:38
From: Paul Peranteau < paul at benjamins.com >
Subject: Written Communication Across Cultures: Zhu 

Title: Written Communication Across Cultures 
Subtitle: A Sociocognitive Perspective on Business Genres 
Series Title: Pragmatics & Beyond New Series 141  

Publication Year: 2005 
Publisher: John Benjamins
	   http://www.benjamins.com/

Book URL: http://www.benjamins.com/cgi-bin/t_bookview.cgi?bookid=P%26bns%20141 

Author: Yunxia Zhu, University of Queensland

Hardback: ISBN: 9027253846 Pages: xviii,216 Price: Europe EURO 105.00
Hardback: ISBN: 9027253846 Pages: xviii,216 Price: U.S. $ 126.00

Abstract:

This book explores effective written communication across cultures both
theoretically and practically. Specifically it conceptualizes
cross-cultural genre study and compares English and Chinese business
writing collected from Australia, New Zealand and China. It is also one of
those inspired by contrastive rhetoric but has contributed innovatively and
uniquely by incorporating research findings from genre analysis, in
particular, the sociocognitive genre perspective into this cross-cultural
study.

On the one hand, the endeavor represents an in-depth theoretical
exploration by considering not only discourse community and cognitive
structuring, but also the deep semantics of genre and intertextuality,
while broadening genre study by integrating insights from cross-cultural
communication as well as the Chinese perspectives. On the other hand, the
book also addresses pragmatic issues. As a particular feature, it solicits
professional members' intercultural viewpoints; thus confirming the shared
social "stock of knowledge" employed in the culturally defined writing
conventions.

Last but not least, this book explores the implications for genre education
and training, and develops an appropriate model for cross-cultural genre
learning, which encourages learning through legitimate peripheral
participation and intercultural learning in business organizations. 

Table of contents

List of figures  xi  
List of tables  xiii  
Notation conventions  xv  
Preface  xvii-xviii  
1. Introduction and outline  1-7  
2. Communication across cultures  9-25  
3. Conceptual framework: A dual perspective  27-60  
4. Research design  61-69  
5. Comparing English and Chinese sales letters  71-99  
6. Comparing English and Chinese sales invitations  101-122  
7. Comparing English and Chinese business faxes  123-154  
8. Cross-Cultural genre teaching: Actions and implications  155-176  
9. Summaries and conclusions  177-188  
References  189-202  
Appendices  203-208  
Name index  209-211  
Subject Index  213-215 

Linguistic Field(s): Applied Linguistics
                     Discourse Analysis
                     Pragmatics
                     Sociolinguistics

Subject Language(s): Chinese, Mandarin (cmn)
                     English (eng)

Written In: English  (eng)

See this book announcement on our website: 
http://linguistlist.org/get-book.html?BookID=17340

-------------------------Message 2 ---------------------------------- 
Date: Thu, 01 Dec 2005 11:39:44
From: Paul Peranteau < paul at benjamins.com >
Subject: Calling for Help: Baker, Emmison, Firth (Eds) 

Title: Calling for Help 
Subtitle: Language and social interaction in telephone helplines 
Series Title: Pragmatics & Beyond New Series 143  

Publication Year: 2005 
Publisher: John Benjamins
	   http://www.benjamins.com/

Book URL: http://www.benjamins.com/cgi-bin/t_bookview.cgi?bookid=P%26bns%20143 

Editor: Carolyn Baker, University of Queensland
Editor: Michael Emmison, University of Queensland
Editor: Alan Firth, Aalborg University

Hardback: ISBN: 9027253862 Pages: xviii,352 Price: Europe EURO 120.00
Hardback: ISBN: 9027253862 Pages: xviii,352 Price: U.S. $ 144.00

Abstract:

Telephone helplines have become one of the most pervasive sites of
expert-lay interaction in modern societies throughout the world. Yet
surprisingly little is known of the in situ, language-based processes of
help-seeking and help-giving behavior that occurs within them. This
collection of original studies by both internationally renowned and
emerging scholars seeks to improve upon this state of affairs. It does so
by offering some of the first systematic investigations of
naturally-occurring spoken interaction in telephone helplines. Using the
methods of Conversation Analysis, each of the contributors offers a
detailed investigation into the skills and competencies that callers and
call-takers routinely draw upon when engaging one another within a range of
helplines. Helplines in the US, the UK, Australia, Scandinavia, The
Netherlands, and Ireland, dealing with the provision of healthcare,
emotional support and counselling, technical assistance and consumer
rights, tourism and finance, make up the studies in the volume.
Collectively and individually, the research provides fascinating insight
into an under-researched area of modern living and demonstrates the
relevance and potential of helplines for the growing field of institutional
interaction. 

This book will be of interest to students of communication, applied
linguistics, discourse and conversation, sociology, counselling, technology
and work, social psychology and anthropology. 

Table of contents

Notes on contributors  xi-xiv  

Preface  xv-xvii  

Calling for help: An introduction 
Alan Firth, Michael Emmison and Carolyn Baker 1-35  

Technical assistance   

Calibrating for competence in calls to technical support 
Carolyn Baker, Michael Emmison and Alan Firth 39-62  

Collaborative problem description in help desk calls 
Hanneke Houtkoop, Frank Jansen and Anja Walstock 63-89  

The metaphoric use of space in expert-lay interaction about computing systems 
Wilbert Kraan 91-105  

Emotional support   

The mitigation of advice: Interactional dilemmas of peers on a telephone
support service 
Christopher Pudlinski 109-131  

Four observations on openings in calls to Kids Help Line 
Susan Danby, Carolyn Baker and Michael Emmison 133-151  

'I just want to hear somebody right now': Managing identities on a
telephone helpline 
Hedwig te Molder 153-173  

Healthcare provision   

Callers' presentations of problems in telephone calls to Swedish primary care 
Vesa Leppanen 177-205  

Constructing and negotiating advice in calls to a poison information center 
Hakan Landqvist 207-234  

Consumer assistance   

Opportunities for negotiation at the interface of phone calls and
service-counter interaction: A case study 
Denise Chappell 237-256  

Institutionality at issue: The helpline call as a 'language game' 
Brian Torode 257-283  

Aspects of call management   

Some initial reflections on conversational structures for instruction giving 
Ged M. Murtagh 287-307  

Working a call: Multiparty management and interactional infrastructure in
calls for help 
Jack Whalen and Don H. Zimmerman 309-345  

Name Index  347-348  

Subject Index  349-351 

Linguistic Field(s): Anthropological Linguistics
                     Applied Linguistics
                     Discourse Analysis
                     Pragmatics
                     Sociolinguistics

Written In: English  (eng)

See this book announcement on our website: 
http://linguistlist.org/get-book.html?BookID=17341

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