22.3800, Books: Discourse Analysis/Sociolinguistics/Pragmatics: M=?iso-8859-1?Q?=E1rquez_?=Reiter

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LINGUIST List: Vol-22-3800. Thu Sep 29 2011. ISSN: 1068 - 4875.

Subject: 22.3800, Books: Discourse Analysis/Sociolinguistics/Pragmatics: Márquez Reiter

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1)
Date: 29-Sep-2011
From: Anna Glazier [Anna.Glazier at eup.ed.ac.uk]
Subject: Mediated Business Interactions: Márquez Reiter
 

	
-------------------------Message 1 ---------------------------------- 
Date: Thu, 29 Sep 2011 11:25:54
From: Anna Glazier [Anna.Glazier at eup.ed.ac.uk]
Subject: Mediated Business Interactions: Márquez Reiter

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Title: Mediated Business Interactions 
Subtitle: Intercultural Communication Between Speakers of Spanish 
Publication Year: 2011 
Publisher: Edinburgh University Press
	   http://www.euppublishing.com
	

Book URL: http://www.euppublishing.com/book/9780748637201 


Author: Rosina Márquez Reiter

Hardback: ISBN:  9780748637201 Pages: 224 Price: U.K. £ 65.00


Abstract:

This is the first monograph to examine mediated business interaction in 
Spanish. It focuses on communication between native speakers of Spanish 
from different Spanish-speaking countries with a view to informing our 
understanding of intercultural communication in a contemporary business 
environment. Using elements of pragmatics with tools from conversation 
analysis, the book examines the various activities that telephone 
conversationalists engage in to supply and demand a service over the phone 
through the mediational means of Spanish by addressing the following 
questions:

-Do speakers of Spanish display similar communicative practices as those 
observed in other languages when requesting and being offered a service 
over the phone?
-Do specifically located activities such as the call openings and closings 
display similar coordination and ritualisation as that observed in other 
languages?
-Does the language seen as a cultural tool reflect a different orientation 
towards such activities?
-What strategies do telephone agents and (prospective) clients employ to 
obtain a sale and either procure the best value for money or obviate it, 
respectively? And, what role does intercultural communication play in the 
construction of these practices? 



Linguistic Field(s): Discourse Analysis
                     Pragmatics
                     Sociolinguistics

Subject Language(s): Spanish (spa)


Written In: English  (eng)
	
See this book announcement on our website: 
http://linguistlist.org/pubs/books/get-book.cfm?BookID=57711





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