23.952, Qs: Research on Telephone Discourse

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LINGUIST List: Vol-23-952. Fri Feb 24 2012. ISSN: 1069 - 4875.

Subject: 23.952, Qs: Research on Telephone Discourse

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1)
Date: 22-Feb-2012
From: Gillian Howarth [ghowarth at amazon.co.uk]
Subject: Research on Telephone Discourse


-------------------------Message 1 ---------------------------------- 
Date: Fri, 24 Feb 2012 21:27:46
From: Gillian Howarth [ghowarth at amazon.co.uk]
Subject: Research on Telephone Discourse

E-mail this message to a friend:
http://linguistlist.org/issues/emailmessage/verification.cfm?iss=23-952.html&submissionid=4541311&topicid=8&msgnumber=1
 
I am currently training Hiring Managers on how to interview effectively on 
the phone. Their common complaint is that they are missing non-verbal 
cues so cannot make reasonable judgements. I wonder if anyone can 
recommend any papers / research that have been done on this subject. 
Even if not specific to interviewing, I would be interested in any papers or 
studies done on telephone dialogue and analysis on this. I realise this is 
really broad - my HMs aren't linguictic experts but I just feel if I can give 
them some background it might help frame the training. 


Thanks! 

Linguistic Field(s): Discourse Analysis
                     Pragmatics





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