24.1605, Jobs: Comp Ling; General Ling; Speech Recognition: Voice Interaction Designer, [24]7 Inc.

Tue Apr 9 14:28:16 UTC 2013

LINGUIST List: Vol-24-1605. Tue Apr 09 2013. ISSN: 1069 - 4875.

Subject: 24.1605, Jobs: Comp Ling; General Ling; Speech Recognition: Voice Interaction Designer, [24]7 Inc.

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Date: Tue, 09 Apr 2013 10:27:29
From: Juanda Hooker [juanda.hooker at 247-inc.com]
Subject: Computational Linguistics; General Linguistics; Speech Recognition: Voice Interaction Designer, [24]7 Inc., California, USA

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University or Organization: [24]7 Inc. 
Job Location: California, USA 
Web Address: http://www.247-inc.com/
Job Rank: Voice Interaction Designer

Specialty Areas: Computational Linguistics; General Linguistics; Speech Recognition

Description:

Voice Interaction Designer

Summary:
Have you ever been frustrated trying to use an Automated Speech application?
Do you think most speech applications out there are either dumb or too
complicated? Ever wonder why that voice user interface recognized everything
but the obvious? Want to be a part of a team that is committed to fixing all
this?

[24]7 is looking for a Voice Interaction Designer to join a team designing
world-class voice applications. Using [24]7's Conversation Engine™—the speech
industry's most advanced voice application platform—he/she will work with a
number of other skill groups to automate high-volume customer service calls in
numerous vertical markets. Candidates should be experienced in gathering,
validating and documenting client business requirements. Using [24]7’s tools
and methodologies, he/she will learn to quickly translate business
requirements into call flow designs based on industry-leading [24]7
best-practices and validate them.

The Voice Interaction Designer will design new and redesign/enhance existing
high-volume speech recognition applications, interactive sales demos and
non-interactive recordings. On-going application tuning activities are also
expected to ensure on-going data-driven improvements in application design.
The Designer, working in concert with client stakeholders, will apply proven,
advanced VUI design techniques and principles to manage presentation of
information, guidance, querying, playback, and cognitive load management.

Required:
-  Call Flow Design
-  Human Computer Interaction - Best Practices & Principles
-  Grammar Writing
-  Script & Prompt Design
-  Usability Testing
-  Speech Application Development Lifecycle
-  Working Knowledge of Speech Recognition Engines 
-  3+ Years Experience Designing Voice User Interfaces
-  BS/MS in a Related Field – HCI, Linguistics, Computational Linguistics,
Computer Science

Pluses:
-  Knowledge of VoiceXML Standards
-  Prototyping and “Wizard of Oz” Testing

Please apply for this position directly at the application URL below.

Application Deadline:  (Open until filled)

Email Address for Applications: juanda.hooker at 247-inc.com 
Web Address for Applications: http://www.247-inc.com/careers/user-experience 
Contact Information:
	Sr. Staffing Consultant Juanda Hooker 
	Email: juanda.hooker at 247-inc.com 

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