26.2320, Books: The Language of Service Encounters: Félix-Brasdefer

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LINGUIST List: Vol-26-2320. Mon May 04 2015. ISSN: 1069 - 4875.

Subject: 26.2320, Books: The Language of Service Encounters: Félix-Brasdefer

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Date: Mon, 04 May 2015 14:20:16
From: Katie Laker [klaker at cambridge.org]
Subject: The Language of Service Encounters: Félix-Brasdefer

 


Title: The Language of Service Encounters 
Subtitle: A Pragmatic-Discursive Approach 
Publication Year: 2015 
Publisher: Cambridge University Press
	   http://cambridge.org
	

Book URL: http://www.cambridge.org/us/academic/subjects/languages-linguistics/discourse-analysis/language-service-encounters-pragmatic-discursive-approach?format=HB 


Author: J. César Félix-Brasdefer

Hardback: ISBN:  9781107035829 Pages:  Price: U.S. $ 99.00
Hardback: ISBN:  9781107035829 Pages:  Price: U.K. £ 65.00


Abstract:

Service encounters are ubiquitous in social interaction. We buy food and everyday items in supermarkets, convenience stores, or markets; we purchase merchandise in department stores; or we request information at a visitor information center. This book offers a comprehensive account of service encounters in commercial and non-commercial settings. Grounded in naturally occurring face-to-face interactions and drawing on a pragmatic-discursive approach, J. César Félix-Brasdefer sets out a framework for the analysis of transactional and relational talk in various contexts in the United States and Mexico. This book investigates cross-cultural and intra-lingual pragmatic variation during the negotiation of service. The author provides a broad review of research on service encounters to date, and analyzes characteristics of sales transactions, such as participants' roles, pragmatic and discourse functions of relational talk and address forms, the realization of politeness, and changes in a
 lignment from transactional to relational talk.

Introduction; 1. Approaches to service encounters: a pragmatic-discursive analysis of social action; 2. Service encounters in commercial and non-commercial settings; 3. Cross-cultural service encounters: negotiating service in the United States and Mexico; 4. Intra-lingual pragmatic variation in service encounters; 5. Negotiating service in Mexican markets; 6. Intra-cultural service encounters at a US visitor information center; 7. Relational talk and the negotiation of face in service encounters; 8. Forms of address and politeness in service encounters; 9. Conclusions. 



Linguistic Field(s): Discourse Analysis
                     Pragmatics


Written In: English  (eng)

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