27.802, FYI: Call for Papers: Mediated Service Encounters Volume

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LINGUIST List: Vol-27-802. Thu Feb 11 2016. ISSN: 1069 - 4875.

Subject: 27.802, FYI: Call for Papers: Mediated Service Encounters Volume

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Date: Thu, 11 Feb 2016 15:00:37
From: Lucía Fernández-Amaya [lferama at upo.es]
Subject: Call for Papers: Mediated Service Encounters Volume

 
Service encounters are a pervasive and fundamental practice in everyday life
whereby products, information, or commodities are traded between a service
provider and a service seeker. Due to their preponderance, service encounters
have been widely studied from different perspectives (Hernández-López and
Fernández-Amaya, 2015). 

Although research on service encounters has now a long standing tradition
(Merrit 1976), there is a pressing need for further research that focuses on
the consequences that outsourcing, globalization (Sifianou 2013) and the new
technologies have had on this genre (Garcés-Conejos Blitvich 2015). To that
end, this volume aims to further explore interaction in mediated service
encounters. We welcome chapter proposals focusing on the following topics, but
not exclusively: 

- Email communication and service encounters
- Commercial websites
- Online chats and service encounters
- Online forums and service encounters
- Outsourcing, globalization, and mediated service encounters
- Telephone service encounters 
- (Im)politeness, conflict and aggression in mediated service encounters
- Gender in mediated service encounters
- Mediated health care communication
- Conversational structure of mediated service encounters
- Negotiation in mediated service encounters
- Mediated service encounters in academic contexts
- Mediated service encounters in business contexts
- Mediated service encounters in tourism contexts
- Mediated service encounters and social media
- Mediation in mediated service encounters
- On-line reviews
- Communication between service providers and customers in cross-cultural
contexts
Proposals (original research) should be circa 350 words long and should focus
on multimodality/or discourse analysis. All submissions should be written in
English and sent to the editors before 31 March 2016:

- Pilar Garcés-Conejos Blitvich (pgblitvi at uncc.edu)
- Lucía Fernández-Amaya (lferama at upo.es)
- María de la O Hernández-López (mariolahl at upo.es)

Please do not hesitate to contact us if you have any questions and feel free
to circulate this call for papers among those who may be interested.
 



Linguistic Field(s): Anthropological Linguistics
                     Applied Linguistics
                     Discourse Analysis
                     General Linguistics
                     Pragmatics
                     Sociolinguistics

Subject Language(s): English (eng)





 



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