33.2961, Confs: Applied Linguistics/Belgium

[The LINGUIST List]

LINGUIST List: Vol-33-2961. Wed Sep 28 2022. ISSN: 1069 - 4875.

Subject: 33.2961, Confs: Applied Linguistics/Belgium

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Date: Wed, 28 Sep 2022 03:12:55
From: Susanne Kabatnik [susanne.kabatnik at uni-greifswald.de]
Subject: Knowledge Management in Helping Interactions

 
Knowledge Management in Helping Interactions 

Date: 09-Jul-2023 - 14-Jul-2023 
Location: Brussels, Belgium 
Contact: Susanne Kabatnik 
Contact Email: susanne.kabatnik at uni-greifswald.de 

Linguistic Field(s): Applied Linguistics 

Meeting Description: 

Balancing knowledge asymmetries and establishing intersubjectivity as
preparatory work for change are core elements of ‘helping’ in helping
interactions (Graf & Spranz-Fogasy, 2018). Verbal helping (Pick & Scarvaglieri
2019, in press) thereby is a central component of institutional helping
interactions (such as medical, psychotherapeutic, counselling, and coaching
conversations) (see Graf et al. 2014 on interaction types, Graf et al. 2019
and Pawelczyk & Graf 2019 on change, and Scarvaglieri et al. in press on
relationship management in these contexts). Knowledge is generated and updated
by the interactants in the sequential unfolding of such institutional helping
communication. In this process of mutual documentation of understanding
(Spranz-Fogasy 2010; Deppermann 2015), i.e., grounding, the interactants
establish a common ground (Clark 1992; Deppermann 2018) that builds the
knowledge basis for helping. Co-constructing and managing (problem) knowledge
thereby determine the solution (finding) knowledge as procedural knowledge. In
this context, different epistemes are crucial, i.e., both, the professional
knowledge of those providing help and the biographical, emotional and/or
problem- or illness-related knowledge of those seeking help. These manifest
themselves as epistemic status in the conversation (Heritage 2012; 2013). 

Discursive practices such as questions or formulations (Weiste & Peräkylä
2015) as well as narratives (Deppermann 2018), but also explanations,
justifications, or excuses (Scott & Lyman 1968; Heritage 1998) are central to
the processing of knowledge. Furthermore, participants negotiate their
epistemic stance, i.e., the interactants’ attitude towards a certain object of
knowledge (Deppermann 2018). Such epistemic stance is expressed with specific
interactional practices of knowledge communication and linguistic forms, such
as oh-prefacing in English (Heritage 1998, 2018) or the use of modal particles
in German (Reineke 2015; Blühdorn et al. 2017). 

The panel aims to bring together up-to-date CA research on practices of
knowledge transfer and management as one of the most important communicative
tasks in helping interactions. The focus is on analyzing the sequential
organization and linguistic realization of such practices involved in
knowledge management as well as on different interaction types of helping and
how practices of knowledge management unfold in them.
 






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LINGUIST List: Vol-33-2961	
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