35.770, Books: Domestic Workers Talk: Gonçalves and Schluter (2024)

[The LINGUIST List]

LINGUIST List: Vol-35-770. Tue Mar 05 2024. ISSN: 1069 - 4875.

Subject: 35.770, Books: Domestic Workers Talk: Gonçalves and Schluter (2024)

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Date: 16-Jan-2024
From: Florence McClelland [flo at multilingual-matters.com]
Subject: Domestic Workers Talk: Gonçalves and Schluter (2024)


Title: Domestic Workers Talk
Subtitle: Language Use and Social Practices in a Multilingual
Workplace
Series Title: Language at Work
Publication Year: 2024
Publisher: Multilingual Matters
                http://www.multilingual-matters.com/
Book URL:
https://multilingual-matters.com/page/detail/?K=9781800416741

author: Kellie  Gonçalves
author: Anne  Ambler  Schluter
Abstract:

Set in a multilingual cleaning company that serves Anglophone
customers in the upper-(middle) class suburbs of New York City, this
book presents an ethnographic study into power, language policy and
communication from the perspectives of the Brazilian–American employer
as well as the company’s Hispanophone and Lusophone employees. Power
asymmetries in internal communication demonstrate the employer’s
legitimated domination over her employees and her L1 Portuguese as a
form of linguistic capital. Employees’ resourcefulness and
multicompetence – rather than quantifiable levels of English-language
proficiency – determine the extent to which they rely on language
brokering to facilitate communication with their customers, directly
impacting their agency. The book contributes to current debates on
extra-linguistic modes of communication in multilingual settings and
thematic analyses of care work, migration, communication and the role
of English.

Linguistic Field(s): Applied Linguistics

Written In: English (eng)



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