36.495, Books: More than Numbers: Strikwerda (2025)

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LINGUIST List: Vol-36-495. Thu Feb 06 2025. ISSN: 1069 - 4875.

Subject: 36.495, Books: More than Numbers: Strikwerda (2025)

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Date: 06-Feb-2025
From: Jan Martin [lotdissertations-fgw at uva.nl]
Subject: More than Numbers: Strikwerda (2025)


Title: More than Numbers
Subtitle: How Communication can Support Pension Decision Making
Series Title: LOT Dissertation Series
Publication Year: 2025

Publisher: Netherlands Graduate School of Linguistics / Landelijke
(LOT)
           http://www.lotpublications.nl/
Book URL: https://dx.medra.org/10.48273/LOT0681

Author(s): Jelle Strikwerda

Paperback
ISBN: 978-94-6093-467-4
Pages: 204
Price: 34,00 euros

Abstract:

The (Dutch) pension landscape is changing, leading to an increased
need for effective communication and decision support. This
dissertation provides evidence-based advice on how communication can
enhance appropriate pension decision making.
Based on insights from the medical domain and Fuzzy-Trace Theory,
communication interventions were designed to support the decision when
to retire: a) a traditional pros and cons text, b) a Value
Clarification Method (VCM), and c) testimonials. Prior to the design,
interviews were conducted with pension experts and participants to
identify dimensions that might be affected by the consequences of
pension decision alternatives. These dimensions, such as work-life
balance and job satisfaction, were used as input in designing the
three communication interventions. The interventions were examined in
two experimental field studies with pension participants to assess
their effectiveness in decision support. The first study showed an
activating effect of the VCM and the testimonials, while the second
study found no clear differences.
Finally, interviews were conducted to gain more insight into how
people perceive parties that communicate about pensions in the (Dutch)
pension field, as this can affect effective decision support.
Participants trust their employers and acquaintances but question
their expertise, while they consider pension providers and the
government knowledgeable but distrust their motives. As to building
trust, face-to-face communication appears to be an important medium.
This research provides valuable insights for designing and examining
communication intended to support pension decision making and can
serve as an inspiration for future studies on pension communication.

Linguistic Field(s): Applied Linguistics




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