how to escalate a problem

George Thompson george.thompson at NYU.EDU
Wed Aug 31 17:01:24 UTC 2005

> expedite?
> arnold
Well, one doesn't expedite a problem either.  The idea being badly
expressed is that the problem will be brought to the attention of
someone capable of fixing it.  If I were to suppose that the writer had
any idea of the meaning of "escalate" I would say that he thinks it
means to refer something to a higher authority.


George A. Thompson
Author of A Documentary History of "The African Theatre", Northwestern
Univ. Pr., 1998, but nothing much lately.

----- Original Message -----
From: "Arnold M. Zwicky" <zwicky at CSLI.STANFORD.EDU>
Date: Wednesday, August 31, 2005 12:36 pm
Subject: Re: how to escalate a problem

> On Aug 30, 2005, at 9:48 AM, George Thompson wrote:
> > This is from a reply to a message to the Tech Support desk of
> CSA, a
> > database supplier, regarding a failure of their system:
> >
> > "Thank you very much for contacting CSA Technical Support and please
> > accept my apologies, both for the late answer and the inconvenience
> > this problem is causing you. We appreciate your report as it
> allows us
> > to
> > escalate problems quickly and see them resolved within a reasonable
> > amount of time.
> > "This particular problem seems to affect users around the globe
> and it
> > has been escalated to our development team in Bethesda, MD. As
> soon as
> > they come in this morning they will start to look into this and
> > hopefully resolve the issue by the end of today."
> expedite?
> arnold

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