how to escalate a problem

Arnold M. Zwicky zwicky at CSLI.STANFORD.EDU
Wed Aug 31 16:36:57 UTC 2005

On Aug 30, 2005, at 9:48 AM, George Thompson wrote:

> This is from a reply to a message to the Tech Support desk of CSA, a
> database supplier, regarding a failure of their system:
> "Thank you very much for contacting CSA Technical Support and please
> accept my apologies, both for the late answer and the inconvenience
> this problem is causing you. We appreciate your report as it allows us
> to
> escalate problems quickly and see them resolved within a reasonable
> amount of time.
> "This particular problem seems to affect users around the globe and it
> has been escalated to our development team in Bethesda, MD. As soon as
> they come in this morning they will start to look into this and
> hopefully resolve the issue by the end of today."



More information about the Ads-l mailing list