how to escalate a problem

George Thompson george.thompson at NYU.EDU
Tue Aug 30 16:48:44 UTC 2005

This is from a reply to a message to the Tech Support desk of CSA, a
database supplier, regarding a failure of their system:

"Thank you very much for contacting CSA Technical Support and please
accept my apologies, both for the late answer and the inconvenience
this problem is causing you. We appreciate your report as it allows us
escalate problems quickly and see them resolved within a reasonable
amount of time.
"This particular problem seems to affect users around the globe and it
has been escalated to our development team in Bethesda, MD. As soon as
they come in this morning they will start to look into this and
hopefully resolve the issue by the end of today."


George A. Thompson
Author of A Documentary History of "The African Theatre", Northwestern
Univ. Pr., 1998, but nothing much lately.

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