TET package not listed as an available package in properties - can't add to e-prime

[csmit141@kent.edu]

We have a strange mystery.

We are just beginning to work with Tobii and e-prime 2. We installed the 
e-prime for Tobii extensions (2.0.1.10 from disk). We are running e-prime 
2.0 release 2.0.10.353 and Studio is 2.0.10.248.  

The first time we installed we could see the package and we added it to 
e-prime. This allowed us to see the Tobii device on the device list and 
chose it to make it available. We were able to run the sample experiment. 

We rebooted the machine and now the package is not listed to add in the 
object properties dialog box, in the packages tab. The TET is in the device 
list but cannot be selected (error message says "nothing selected"). We can 
add devices that are not connected. The TET server is connected and 
working.   

We tried the whole setup on another machine, this time we never saw the 
package in the package list. We uninstalled and reinstalled on the original 
machine and there is still no package listed. 

We can see the package file for TET and the TET dll in the device 
directory. All this is in this path:  PST>E-Prime 2.0>Program>Packages>TET.

E-prime properties dialog seems to not know where the extensions are 
located.  We noticed that we were not asked to supply any sort of serial 
number for the extensions. We are baffled. 

Does anyone have a suggestion for getting around this mystery? Any help 
much appreciated.

Best,
Cathy Smith and Alison Dickerhoof

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