Free support at support.pstnet.com

[john@johnallen.it]

as I'm based in the UK a question to the google group is often more likely
to produce a quicker response. PST is normally the next working day.
Also the group can be good for alternative ways to achieve your
experimental aims rather than a direct answer to a specific technical
question.
google is easier to use too: i'm always logged in with my personal email so
its quicker to post and also means i don't have to be in my work inbox to
pick up replies which i don't have pushed to my phone.

John


On 15 March 2014 18:11, <mccarthyeberly at gmail.com> wrote:

> Boiler plate: While I worked as a Technical Consultant at Psychology
> Software Tools for over four years, I am no longer affiliated with the
> company and anything I write here is my own opinion.
>
> ____________
>
> I have wanted to ask the Google group a question for a long time now:
>
> What brings people to the Google Group for support instead of going to the
> web support site, support.pstnet.com? Support is free for most users and
> there is a new user forum over there (
> https://support.pstnet.com/categories/20140047-E-Prime-User-Forum). I
> know that there are some topics that are beyond the scope of support that
> can only be covered here, so I'm certainly not trying to knock the Google
> Group in any way, it is an important supplement. I am honestly just curious
> about people's preferences.
>
> ____________
>
> I also wanted to give you a little "behind the scenes" of being a
> Technical Consultant at PST since yesterday was my last day there:
>
> 1) The Product Service and Support department is only staffed by about
> four Tech Consultants plus a manager to cover the entire user base. Most
> have bachelor's degrees in Psychology. Besides support requests/e-mails,
> they also handle phone support, webinars, creating how-to videos and
> knowledge base articles, staffing trade shows, and other assorted tasks for
> other departments. Something I love about PST is the extent that my
> coworkers really care about the users and are very dedicated to improving
> their knowledge of the products and helping people as much as possible.
> (Remember, I don't work there anymore, so they're not paying me to say
> this!)
>
> 2) PST as a whole has about 40 employees, all of whom are based in
> Pittsburgh, PA when they're not traveling all over the world. I left the
> company because I moving to Menlo Park, CA and I'm not so keen on a 2,600
> mile commute. Contrary to a somewhat popular belief, E-Prime is not the
> name of the company.
>
> 3) I tend to be cautious about updating software in general (here's
> looking at you, iOS 6) but I am confident enough in new E-Prime releases to
> know that if they get released to the public, they're worth the update. I
> was there for at least four updates. Each release was significantly better
> than the last and was free for existing users. Unless you're in the middle
> of data collection or can't update for reasons listed on the download page
> in the website, I've secretly dreamt of showing up outside your
> university's psychology department with a megaphone and a picket sign
> showing a link to the download page. I know very well that mixed labs with
> multiple versions can get complicated, but I also know it can get sorted
> out by working with someone from support because I've done it.
>
> 4) They have a very, very competitive Halloween costume contest each year:
> https://www.facebook.com/PsychologySoftwareTools/photos_stream
>
> 5) This Hasp key and E-Prime 2.0 CD costume was so good, it deserved its
> own number on this list:
> https://www.facebook.com/PsychologySoftwareTools/photos/pb.241802160683.-2207520000.1394858474./10151710229700684/?type=3&theater\
>
> This reminds me, I can finally admit that I get irritated by the term
> "dongle". PST calls it a Hasp key.
>
> 6) I had to fight the urge to write List just there. (E-Objects are
> capitalized in writing.)
>
> 7) There are fancy potluck lunches and a beer fridge on site for Beer
> Fridays after work.
>
> 8) As a result of writing so many support requests, I have developed a
> deep and abiding love for writing in the form of numbered lists.
>
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-- 
-------
John
John at JohnAllen.IT

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