Getting rid of accents

Ronald Kephart rkephart at
Sun May 20 00:42:34 UTC 2001

At 8:29 AM -0400 5/17/01, Harold F. Schiffman wrote:

>I wanted to interject here a factoid that I have heard/read, namely,
>that AOL's voice hotline (800 number)  takes you to an office
>somewhere in the Philippines, where all your questions are answered
>by local people. Whether they've been trained to sound like
>Americans, my source didn't


This may be one of those legends... We (my wife and I) have a friend
who works for AOL right here in Jacksonville, answering customer
service calls.

Ronald Kephart
Program in Foreign Languages
Dept. of English & Foreign Languages
University of North Florida

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